Welcome to Harmony

Your guide to Harmony's AI-powered IT service management platform

Welcome to Harmony! This documentation covers everything you need to deploy, configure, and operate your autonomous IT help desk.

New to Harmony? Start with our Integrations to connect your collaboration tools and get operational quickly.

IT Service Desk & Ticketing

Employees submit requests through Slack, Microsoft Teams, email, or web portal. Harmony's AI help desk agent handles each request intelligently:

• Smart Routing - Tickets are classified and routed to the right team based on request content and context
• Knowledge-Powered - References knowledge bases to answer questions with accurate, sourced information
• Autonomous Resolution - Executes automations to resolve common requests without human intervention
• Seamless Escalation - Hands off to human agents when needed, with full context and transparency

Slack

Connect Harmony to Slack for instant IT support

Microsoft Teams

Integrate with Teams for seamless ticket management

Okta

Automate identity and application management

Microsoft Entra ID

Centralize identity and user provisioning

API & Developer Tools

Build custom integrations and automate your IT workflows programmatically.

API Reference

Explore our REST API for tickets, users, and workflows

Integrations

Connect Harmony to 40+ tools including Slack, Okta, Google Workspace, Jira, ServiceNow, and more. Our integrations enable automated workflows, centralized user management, and unified visibility across your IT ecosystem.

Browse All Integrations

Explore our complete integration catalog organized by category

Need Help?

Reach out to our team at [e-mail]