> For the complete documentation index, see [llms.txt](https://docs.harmony.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.harmony.io/ai-agents/employee-lifecycle/inactive-employees-agent-monitoring-and-asset-management.md). # Inactive Employees: Agent Monitoring and Asset Management The Inactive Employees agent helps you stay on top of employee lifecycle gaps by automatically detecting users in your Identity Provider (IdP) who have gone inactive beyond a threshold you define. When the agent triggers, it creates a support ticket and attaches a full report of company-owned assets still linked to those inactive employees - giving your IT team everything they need to act quickly and avoid operational or security risks. This page covers how the agent works, how to configure it, and what to expect when it runs. *** ### How It Works The Inactive Employees agent runs on a recurring schedule and monitors your connected IdP for employees whose last activity exceeds your configured inactivity threshold. When the threshold is met, the agent takes action automatically without requiring manual intervention. Here is what happens when the agent triggers: * A support ticket is created automatically, defaulting to the IT desk at Medium priority * A CSV report is generated and attached to the ticket, listing all company-owned assets linked to the inactive employees * The report includes owner details, asset type, and all available asset information for each record This gives your IT team a single, consolidated view of potential asset recovery actions the moment an inactive employee is detected. *** ### Configuring the Agent Before the agent can run, you need to configure a few key settings that control when and how it triggers. #### Inactivity Threshold The inactivity threshold determines how many days of inactivity must pass before an employee is flagged. Employees inactive for longer than this number of days are included in the generated report and the resulting ticket. To set the threshold: 1. Navigate to **Autonomous Agents** in your Harmony portal 2. Select the **Inactive Employees with Assets** agent 3. Enter the number of inactive days that should trigger the workflow 4. Save your configuration You can adjust this value at any time to match your organization's offboarding or access review policies. #### Schedule The agent runs on a recurring schedule. You can configure the frequency to align with how often you want inactivity checks to run - for example, daily or weekly depending on your team's operational rhythm. #### Ticket Settings When the agent triggers, it creates a ticket with the following defaults: | Setting | Default Value | | ------------- | ------------- | | Assigned Desk | IT Desk | | Priority | Medium | Both the assigned desk and priority can be adjusted during configuration to match your internal workflow and escalation policies. *** ### The Asset Report When the agent creates a ticket, it attaches a CSV file containing all company-owned assets linked to the inactive employees it detected. Each row in the report includes: * **Owner** - the inactive employee associated with the asset * **Asset Type** - the category or type of the asset * **Asset Details** - all available metadata for that asset record This report gives your IT or operations team the context they need to prioritize asset recovery, update ownership records, or take any other necessary follow-up steps - all from within the ticket. *** ### Use Cases The Inactive Employees agent is particularly useful for teams managing: * **Offboarding gaps** - catch cases where an employee has gone inactive but assets have not yet been reassigned or recovered * **License and hardware audits** - identify software licenses or physical devices still assigned to users who are no longer active * **Access and compliance reviews** - surface inactive accounts that still have associated resources, supporting regular access reviews *** ### Prerequisites Before enabling this agent, make sure the following are in place: * Your Identity Provider (IdP) is connected to Harmony * Asset records are being tracked and linked to employee profiles in your environment * You have the appropriate permissions to configure and activate Autonomous Agents *** ### Enabling the Agent 1. Go to **Autonomous Agents** in your Harmony portal 2. Locate the **Inactive Employees with Assets** agent under the Employee Lifecycle section 3. Configure the inactivity threshold, schedule, and ticket settings 4. Activate the agent Once active, the agent will run automatically on your chosen schedule. You do not need to trigger it manually. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.harmony.io/ai-agents/employee-lifecycle/inactive-employees-agent-monitoring-and-asset-management.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.