Device Uptime Monitoring
Automated monitoring for devices with high uptime (haven't restarted).
The Device Uptime Monitoring agent identifies devices that have been running for an extended period without a restart. Long uptime can indicate missing restarts and security updates. You can configure thresholds, notifications, and ticket creation to match your organization's needs - and scope test runs to specific employees for faster validation.
What it does
Runs periodic checks for devices with high uptime
Queries devices that haven't restarted within a threshold
Marks devices as NEW or existing based on entity tracking
Sends notifications to device owners about devices that haven't been restarted
Optionally excludes VIP employees from automated notification delivery
Generates CSV report with all devices meeting criteria
Creates ticket with CSV attachment for IT team review (can be toggled off)
Triggers
Schedule - Runs at configured frequency (e.g., daily at 08:00) via cron.
Approval
No approval required. The agent monitors and alerts, remediation is handled manually or by other workflows.
Configuration
Run Schedule
Frequency - Daily, weekly, monthly, or custom interval
Time - Specific time to run (e.g., 08:00)
Timezone - Timezone for scheduled execution (e.g., UTC+00:00)
User Notifications
Toggle to enable/disable notifications to device owners about their devices with high uptime.
Exclude VIP employees - Check this option to prevent VIP employees from receiving automated uptime notifications, keeping sensitive personnel out of automated outreach.
Ticket Creation
Enable or disable automatic ticket creation for devices exceeding the uptime threshold. Ticket creation is enabled by default, so existing workflows continue to behave as before with no action required.
Create ticket after - Days without restart before creating a ticket (e.g., 30 days)
When ticket creation is turned off, the downstream steps - CSV report generation and ticket creation - are automatically disabled as well, preventing unnecessary processing.
Ticket Destination
Desk - Target desk for created tickets (e.g., IT)
Priority - Priority level for tickets (low, medium, high)
Assignee - Optional assignee for created tickets
Test Runs
When triggering a test run, you can provide a target list of employee IDs to scope the check to only those individuals. This lets you validate device uptime monitoring for specific teams, roles, or individuals without running a full-scale check across your entire workforce.
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