Inactive Asset Monitoring

Inactive assets can quietly accumulate in your environment, tying up licenses, skewing your inventory data, and creating unnecessary security exposure. The Inactive Asset Monitoring agent gives you an autonomous, hands-off way to track company-owned assets that have gone dark and turn those findings into actionable support tickets - without any manual querying or report scheduling on your part.

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How It Works

When you configure and activate this agent, Harmony continuously evaluates your company-owned asset inventory against an inactivity threshold you define. Any asset that has not been seen for longer than that threshold is flagged. Harmony then automatically:

1. Creates a support ticket - A new ticket is opened on your behalf to surface the findings to your team.
2. Attaches a CSV export - A detailed CSV file listing every affected asset is attached directly to the ticket. The export includes key attributes such as asset owner, asset type, and other relevant asset metadata.
3. Populates the related assets section - The ticket's related assets section is automatically filled with all flagged assets, giving your team full context without any manual linking.

This end-to-end flow runs autonomously, so your team only needs to act when there is something real to address.

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Configuring the Agent

Inactivity Threshold

The core setting you control is the inactivity threshold - the number of days after which an asset is considered inactive. You can tailor this value to match your organization's expectations for device check-in frequency. For example:

• A short threshold (such as 14 days) suits environments where devices are expected to connect frequently.
• A longer threshold (such as 60 or 90 days) may be more appropriate for assets assigned to infrequent travelers or seasonal workers.

Setting the right threshold for your environment reduces noise and keeps generated tickets meaningful.

Scope

The agent monitors company-owned assets specifically. Personal or unmanaged devices are not included in the inactivity evaluation.

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Generated Ticket Details

Each ticket created by the agent contains the following:

Section	What It Includes
Ticket description	A summary of the inactivity detection run and the threshold applied
Attached CSV	A full export of all inactive assets with owner, type, and additional asset attributes
Related assets	All flagged assets linked directly to the ticket for easy review and action

Having all of this information in a single ticket means your IT or helpdesk team can triage, investigate, and take action - such as reclaiming licenses or reaching out to asset owners - from one place.

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Benefits

• Reduced manual effort - No need to run periodic reports or build custom queries to find inactive devices.
• Faster remediation - Automatic ticket creation means findings surface in your existing workflows immediately.
• Accurate inventory - Proactively identifying inactive assets helps you keep your records clean and your license counts accurate.
• Consistent enforcement - The agent applies the same threshold criteria every time, removing human error from the process.

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Getting Started

To set up the Inactive Asset Monitoring agent, navigate to the AI Agents section of Harmony and select this agent from the Hardware Management category. Configure the inactivity threshold in days, confirm the monitoring scope, and activate the agent. Harmony handles the rest automatically from that point forward.