Low Storage Monitoring
Automated monitoring for devices with critically low storage capacity.
The Low Storage Device Monitoring agent finds devices with critically low free storage and creates tickets so IT can remediate before users are blocked. You can also configure automatic user notifications so affected employees are alerted as soon as their device crosses the configured threshold.
What it does
Runs periodic checks for devices with low storage
Queries devices with critically low storage capacity using flexible threshold conditions (percentage, minimum megabytes, or both)
Marks devices as NEW or existing based on entity tracking
Suppresses duplicate alerts - once a device is reported, it will not appear again until storage recovers to a healthy state
Reports all devices meeting threshold criteria, including the device owner and a clickable asset link for each flagged device
Generates CSV report with all devices
Creates ticket with CSV attachment for IT team review
Optionally notifies the affected user directly, separate from ticket creation
Triggers
Schedule - Runs at configured frequency (e.g., daily at 08:00 in your account's timezone) via cron.
Approval
No approval required. The agent monitors and alerts, remediation is handled manually or by other workflows.
Configuration
Run Schedule
Frequency - Daily, weekly, monthly, or custom interval
Day - Specific day of the week (e.g., Monday)
Time - Specific time to run (e.g., 08:00)
Timezone - Timezone for scheduled execution (e.g., UTC+00:00)
Detection Threshold
Configure the storage threshold that triggers alerts. You can set one or both conditions - an alert fires when either is met:
Alert when remaining storage capacity is below - Percentage threshold (e.g., 5% or the default 10%)
Alert when remaining storage is below (MB) - Minimum free storage in megabytes (e.g., the default 1 GB / 1024 MB)
Setting both conditions means a device is flagged when free storage drops below the configured percentage or below the configured minimum in megabytes, whichever triggers first.
User Notifications
You can configure the agent to automatically notify the affected user when their device storage drops below the configured threshold. This notification is independent of ticket creation and can be enabled or disabled separately.
Notify user - Enable or disable direct notifications to the device owner
Notification message - Customise the message sent to the affected user
Ticket Destination
Desk - Target desk for created tickets (e.g., IT)
Priority - Priority level for tickets (low, medium, high)
Assignee - Optional assignee for created tickets
Report Details
The CSV report attached to each ticket includes the following information for every flagged device:
Device details - Name, model, and current free storage values
Owner - The name of the employee assigned to each device, so you can immediately identify who to contact
Asset link - The Asset ID is a clickable hyperlink that takes you directly to the corresponding asset record, saving the step of a manual lookup
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