Bulk update tickets

Update multiple tickets with the same values in a single atomic transaction

Bulk update tickets

post

Update multiple tickets with the same values in a single atomic transaction

Body

application/json

ticket_idsstring[] · min: 1Required

List of ticket IDs to update

prioritystring · enum · nullableOptionalPossible values:

statusstring · enum · nullableOptionalPossible values:

assigneestring · nullableOptional

Use 'UNASSIGN' to unassign

publish_eventsbooleanOptional

Whether to publish domain events for these ticket updates. Set to False to suppress event publishing (useful for bulk imports or migrations). Defaults to True. This suppresses ALL events including status changes, assignee changes, and survey triggers.

Default: true

Responses

200

Successful Response

application/json

updated_countintegerRequired

Number of tickets successfully updated

422

Validation Error

application/json

post/api/v1/tickets/bulk-update

HTTPcURLJavaScriptPython

POST /service-desk/api/v1/tickets/bulk-update HTTP/1.1
Host: api.harmony.io
Content-Type: application/json
Accept: */*
Content-Length: 96

{
  "ticket_ids": [
    "text"
  ],
  "priority": "low",
  "status": "open",
  "assignee": "text",
  "publish_events": true
}

{
  "updated_count": 1
}