Get a ticket by ID

Retrieve details of a specific ticket

Get a ticket by ID

get

Retrieves a ticket by ID with extended details including watchers

Path parameters

ticket_idstringRequired

Responses

200

Successful Response

application/json

idstringRequired

titlestringRequired

descriptionstring · nullableOptional

ticket_typestring · enumRequiredPossible values:

prioritystring · enumRequiredPossible values:

sourcestring · enumRequiredPossible values:

statusstring · enumRequiredPossible values:

reporterstringRequired

created_bystringRequired

assigneestring · nullableOptional

desk_idstringRequired

subdesk_idstringRequired

created_atstring · date-timeRequired

updated_atstring · date-timeRequired

related_asset_idsstring · uuid[] · nullableOptional

List of asset IDs (UUIDs) associated with this ticket

thread_idstring · uuid · nullableOptional

Thread ID for the ticket conversation

response_sla_deadlinestring · date-time · nullableOptional

response_sla_completed_atstring · date-time · nullableOptional

resolution_sla_deadlinestring · date-time · nullableOptional

resolution_sla_completed_atstring · date-time · nullableOptional

422

Validation Error

application/json

get/api/v1/tickets/{ticket_id}

HTTPcURLJavaScriptPython

GET /service-desk/api/v1/tickets/{ticket_id} HTTP/1.1
Host: api.harmony.io
Accept: */*

{
  "id": "text",
  "title": "text",
  "description": "text",
  "ticket_type": "request",
  "priority": "low",
  "source": "slack",
  "status": "open",
  "reporter": "text",
  "created_by": "text",
  "assignee": "text",
  "desk_id": "text",
  "subdesk_id": "text",
  "created_at": "2026-08-11T06:10:43.529Z",
  "updated_at": "2026-08-11T06:10:43.529Z",
  "custom_fields": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "ticket_metadata": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "kb_resolution": {
    "answer_summary": "text",
    "sources": [
      {
        "url": "text",
        "title": "text"
      }
    ],
    "chunks_count": 1,
    "confidence": 1,
    "queried_at": "2026-08-11T06:10:43.529Z"
  },
  "workflows": [
    {
      "workflow_id": "text",
      "name": "text",
      "description": "text",
      "workflow_target": "text"
    }
  ],
  "tags": [
    {
      "id": 1,
      "desk_id": "text",
      "name": "text",
      "color": "text",
      "description": "text",
      "system_tag": true,
      "created_at": "2026-08-11T06:10:43.529Z",
      "updated_at": "2026-08-11T06:10:43.529Z"
    }
  ],
  "related_asset_ids": [
    "123e4567-e89b-12d3-a456-426614174000"
  ],
  "thread_id": "123e4567-e89b-12d3-a456-426614174000",
  "response_sla_deadline": "2026-08-11T06:10:43.529Z",
  "response_sla_completed_at": "2026-08-11T06:10:43.529Z",
  "resolution_sla_deadline": "2026-08-11T06:10:43.529Z",
  "resolution_sla_completed_at": "2026-08-11T06:10:43.529Z",
  "watchers": [
    {
      "id": 1,
      "watcher_id": "text",
      "notification_reply_id": "123e4567-e89b-12d3-a456-426614174000",
      "created_at": "2026-08-11T06:10:43.529Z",
      "updated_at": "2026-08-11T06:10:43.529Z"
    }
  ],
  "attachments": [
    {
      "id": "text",
      "filename": "text",
      "content_type": "text",
      "file_size": 1,
      "upload_status": "pending",
      "created_at": "2026-08-11T06:10:43.529Z",
      "updated_at": "2026-08-11T06:10:43.529Z"
    }
  ]
}