> For the complete documentation index, see [llms.txt](https://docs.harmony.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.harmony.io/dashboard-and-analytics.md).

# Dashboard & Analytics

- [Creating and Managing Custom Dashboards](https://docs.harmony.io/dashboard-and-analytics/creating-and-managing-custom-dashboards.md): Learn how to create, navigate, duplicate, rename, and manage custom dashboards in Harmony.
- [Working with Dashboard Widgets](https://docs.harmony.io/dashboard-and-analytics/working-with-dashboard-widgets.md): Learn how to add, configure, arrange, and customize dashboard widgets in Harmony.
- [Analyzing Service Desk Metrics](https://docs.harmony.io/dashboard-and-analytics/analyzing-service-desk-metrics.md): Understand and interpret service desk metrics in the Harmony Dashboard: ticket volume, response and resolution times, SLA compliance, and ticket breakdowns.
- [Analyzing Asset and Automation Metrics](https://docs.harmony.io/dashboard-and-analytics/analyzing-asset-and-automation-metrics.md): Understand asset compliance, software status, AI resolution, agent runs, and workflow metrics in the Harmony Dashboard.
- [Managing Dashboard Access and Permissions](https://docs.harmony.io/dashboard-and-analytics/managing-dashboard-access-and-permissions.md)
- [Monitoring Third-Party Service Status](https://docs.harmony.io/dashboard-and-analytics/monitoring-third-party-service-status.md)
- [Using Harmony Insights](https://docs.harmony.io/dashboard-and-analytics/using-harmony-insights.md)
- [Using Harmony Insights for KB and Service Catalog Recommendations](https://docs.harmony.io/dashboard-and-analytics/using-harmony-insights-for-kb-and-service-catalog-recommendation.md)
- [Understanding Estimated Savings Metrics](https://docs.harmony.io/dashboard-and-analytics/understanding-estimated-savings-metrics.md)
- [Analyzing Conversation Insights and AI Enrichments](https://docs.harmony.io/dashboard-and-analytics/analyzing-conversation-insights-and-ai-enrichments.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.harmony.io/dashboard-and-analytics.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.