Monitoring Third-Party Service Status

Harmony can display the live operational status of third-party services your organization depends on, directly within your dashboard. When a vendor experiences an outage or scheduled maintenance, Harmony surfaces that information alongside your own monitoring data so your team has full context without switching between multiple status pages.

This article explains how third-party service status monitoring works, which services are supported, and what provider types Harmony uses to collect status information.

How It Works

Harmony polls the official status pages of supported third-party services at regular intervals. When a service reports degraded performance, a partial outage, or full downtime, the current status is reflected in your Harmony dashboard automatically. No manual configuration is required to start seeing status updates for the services in the catalog.

Status information is pulled from three provider types:

• Statuspage.io - the most widely used hosted status page platform
• status.io - a second hosted status platform used by a number of enterprise vendors
• RSS/Atom feeds - a general-purpose feed format used by vendors who publish status updates through their own infrastructure

Supporting all three provider types means Harmony can monitor services regardless of how each vendor chooses to publish their operational status.

Supported Third-Party Services

The following services are included in the Harmony status catalog:

Service	Provider Type
Microsoft 365	status.io
Microsoft Azure	status.io
Google Cloud	RSS/Atom feed
Slack	Statuspage.io
Okta	Statuspage.io
GitLab	Statuspage.io
Docker	Statuspage.io

This list continues to grow as new services are added to the catalog. If you rely on a third-party service that is not currently listed, contact Harmony support to request its addition.

Status Severity Levels

Status updates from third-party services use the same severity model you see elsewhere in Harmony:

• Operational - the service is functioning normally
• Degraded Performance - the service is available but running slower than expected or with reduced functionality
• Partial Outage - some components or regions of the service are unavailable
• Major Outage - the service is broadly unavailable
• Maintenance - the vendor has announced a planned maintenance window

The exact labels shown depend on what the vendor reports through their status page. Harmony maps vendor-specific terminology to these standard levels wherever possible.

Viewing Third-Party Status in Your Dashboard

Third-party service statuses appear in the dashboard alongside your own monitors. You can use this information to:

• Quickly determine whether an alert you are investigating is caused by a problem on your side or a known vendor outage
• Identify when a vendor's maintenance window overlaps with your own release or deployment schedules
• Share vendor status context with stakeholders without asking them to check external pages manually

Because Harmony pulls status from the vendor's official source, the information you see reflects what the vendor has publicly acknowledged. Harmony does not independently verify or detect vendor incidents beyond what the vendor publishes.

Frequently Asked Questions

Do I need to configure anything to see third-party service statuses?

No. Services in the Harmony status catalog are monitored automatically. You do not need to add credentials, API keys, or any additional configuration.

How often is the status information updated?

Harmony polls supported status sources at regular intervals so that new incidents and updates are reflected promptly. The exact polling frequency may vary by provider type.

Can I receive alerts when a third-party service changes status?

Yes. You can configure alert rules in Harmony that trigger when a monitored third-party service moves into a degraded or outage state, the same way you configure alerts for your own monitors.

What if a service I use is not in the catalog?

Contact Harmony support to request that a service be added. Include the URL of the service's official status page to help the team evaluate and add it quickly.