Getting Started
Learn the basics of Harmony Dashboard, including key features, system requirements, and how to access and navigate the platform for the first time.
Path: /dashboard
Welcome to Harmony Dashboard
Harmony Dashboard is your central command center for IT operations. The platform combines service desk ticketing, asset management, software inventory, AI agents, and workflow automation in one interface.
First time here? This guide covers everything from what Harmony does to how to use the dashboard home screen. Navigation and advanced features are covered in separate guides.
What is Harmony Dashboard?
Harmony Dashboard is an IT operations platform that unifies:
Service Desk - Manage tickets across multiple desks with team-based routing
Asset Management - Track hardware inventory, software licenses, and compliance
AI Agents - Automate tasks like password resets, compliance checks, and onboarding
Workflows - Build and run automation with the visual workflow builder
Analytics - Custom dashboards with metrics on tickets, SLA, assets, and agents
Your experience depends on your role. Platform users (Admin, Agent, Observer) see the full dashboard. Desk-only users land on their tickets. Other users are directed to the Portal for self-service.
Key Features Overview
The main sidebar gives access to core areas (based on your permissions):
Dashboard
Metrics and widgets for service desk, assets, AI agents, and workflows
Tickets
Service desk with desks, ticket lists, and conversations
Agents
AI agents for compliance, acknowledgments, and automation
Workflows
Visual workflow builder (when enabled)
Assets
Hardware inventory and details
Software
Software applications and licenses
People
Employee directory
Settings
Configuration for desks, integrations, and preferences
The sidebar is collapsible. Use the search icon or Cmd+K / Ctrl+K to open the command palette for quick navigation.
System Requirements
Harmony runs in a web browser. Supported:
Modern browsers (Chrome, Firefox, Safari, Edge)
JavaScript enabled
Network access to your Harmony tenant
The app uses React, TanStack Router, and Descope for authentication. Data is cached in the browser (IndexedDB) for offline resilience.
Accessing the Dashboard
Log in at your tenant URL (e.g.
https://demo.harmony.io).After login, you're redirected by role:
Platform roles (Admin, Agent, Observer) →
/dashboardDesk-only users → first accessible ticket desk
Other users →
/portal
Dashboard URL:
/dashboardshows your default or system dashboard.
Admins can create custom dashboards; the system dashboard is read-only and serves as the default view.
Try Harmony with a demo account
Not ready to set up your own workspace? You can explore Harmony using a demo tenant account. A dedicated demo login flow lets you experience the full platform - tickets, assets, AI agents, workflows, and more - right away, without any setup required.
First Login Experience
Authentication is handled by Descope. On first visit:
You're redirected to the login flow if not authenticated.
After login, the app loads with ThemeProvider, feature flags, and analytics.
Your tenant name appears in the sidebar header.
Permissions are checked to show the correct sidebar items.
If you land on /portal instead of /dashboard, your role may not include platform access.
Install Harmony on Your Device
You can install Harmony so it feels and behaves like a native app, without being tied to a browser tab.
Progressive Web App (PWA)
Harmony supports installation as a Progressive Web App on desktop and mobile. Once installed, you can launch it directly from your home screen or app launcher. Key benefits include:
Faster load times - A service worker keeps assets up to date with immediate cache invalidation whenever a new version ships, so you are never running stale code.
Push notifications - Harmony can deliver timely alerts even when it is not your active browser tab.
Offline resilience - Core assets are cached for improved reliability.
To install, look for the install prompt in your browser's address bar or menu, and follow the on-screen steps.
Android app (Google Play Store)
Harmony is also available as a native Android app on the Google Play Store. The app is built using a Trusted Web Activity (TWA), delivering the full Harmony web experience in a native Android wrapper. You can add it to your home screen, launch it like any other app, and enjoy a more integrated mobile experience.
Search for Harmony on the Google Play Store to download and install it on your Android device.
Dashboard Home Screen
The dashboard shows a grid of widgets. You can change the date range, refresh data, and-for custom dashboards-edit the layout.
New workspaces start with an improved default layout, giving you a useful, well-organised view of your IT operations right from the start.
Default metrics (system dashboard)
The system dashboard includes:
Number widgets:
Average Response Time
Average Resolution Time
SLA Compliance
Total Tickets
Chart widgets:
Ticket breakdown
Software breakdown
Asset breakdown by compliance
Tickets resolved by employee
Tickets solved by AI
AI resolved vs escalated
Tickets created by employee / AI
Opened vs resolved
SLA compliance
Response vs resolution
Ticket priority
Agent ended by status
Agent started by name / category
Date range
Use the date range selector for 1d, 7d, 30d, or 90d. All widgets use this range.
Custom dashboards
When you can edit:
Edit - Enter edit mode to add, remove, or reposition widgets
Add widgets - Open the widget library
Save & Exit - Save layout changes
Cancel - Discard edits
Widget types include line, bar, and donut charts plus number widgets.
Harmony Copilot
Harmony Copilot is the AI assistant built into the platform, helping agents work faster and automating routine tasks. Copilot uses a curated, tagged set of platform APIs specifically optimised for AI-assisted interactions, so it consistently reaches for the right tools when helping you.
Recent improvements include:
More accurate API selection - Copilot now uses path template matching in its API explorer, making it more reliable at locating and acting on the correct endpoints.
Better structured outputs - Copilot's prompts include improved guidance for entity link formatting and auto-tagging, resulting in more consistent and readable responses.
Getting Help and Support
Use the Help button in the sidebar (message circle icon) to open Intercom support.
You can also use the command palette (Cmd+K / Ctrl+K) to search for navigation and actions across the app.
Related Resources
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