Using Harmony Copilot

Harmony Copilot is an AI-powered assistant built directly into the Harmony platform. It lets you manage IT support tasks through natural conversation without leaving the page you are on, navigating complex menus, or switching between tools. Copilot understands your organization's data and can take action on your behalf, so you can focus on resolving issues rather than finding where to start.

Accessing Copilot

Copilot is available from every page in the product. To open it, select the Copilot button in the interface. A chat panel slides open and is ready to use immediately.

When you first open the panel, Copilot displays a set of quick-start prompts to help guide your initial steps. If you already know what you need, you can skip the prompts and type a request directly into the free-text input field.

What You Can Do with Copilot

Create tickets through conversation

Instead of filling out a form, you can describe an issue in plain language and Copilot will create a support ticket on your behalf. Copilot extracts the relevant details from your description, maps them to the appropriate fields, and confirms the result so you always know what was submitted.

Take action without switching context

Copilot can act on your behalf across IT support workflows. Because it understands your organization's data, it can surface the right information and perform tasks in response to a single conversational request, keeping you on the page you are already working from.

Tips for Getting the Best Results

• Be specific - Include details such as the affected user, device, or service when describing an issue. The more context you provide, the more accurately Copilot can act.
• Use the quick-start prompts - If you are unsure how to phrase a request, the suggested prompts are a good starting point and show you the kinds of tasks Copilot can handle.
• Review before confirming - Copilot summarizes the action it is about to take before executing it. Read the summary and confirm or adjust as needed.
• Iterate naturally - If the first response is not quite right, follow up in the same conversation. Copilot maintains context across the messages in a session.

Availability

Harmony Copilot is available to all users directly within the platform. No additional installation or configuration is required to start using it - simply open the chat panel from any page and begin.