> For the complete documentation index, see [llms.txt](https://docs.harmony.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.harmony.io/getting-started/using-harmony-copilot.md). # Using Harmony Copilot Harmony Copilot is an AI-powered assistant built directly into the Harmony platform. It lets you manage IT support tasks through natural conversation without leaving the page you are on, navigating complex menus, or switching between tools. Copilot understands your organization's data and can take action on your behalf, so you can focus on resolving issues rather than finding where to start. ### Accessing Copilot Copilot is available from every page in the product. To open it, select the **Copilot** button in the interface. A chat panel slides open and is ready to use immediately. When you first open the panel, Copilot displays a set of quick-start prompts to help guide your initial steps. If you already know what you need, you can skip the prompts and type a request directly into the free-text input field. ### What You Can Do with Copilot #### Create tickets through conversation Instead of filling out a form, you can describe an issue in plain language and Copilot will create a support ticket on your behalf. Copilot extracts the relevant details from your description, maps them to the appropriate fields, and confirms the result so you always know what was submitted. #### Take action without switching context Copilot can act on your behalf across IT support workflows. Because it understands your organization's data, it can surface the right information and perform tasks in response to a single conversational request, keeping you on the page you are already working from. ### Tips for Getting the Best Results * **Be specific** - Include details such as the affected user, device, or service when describing an issue. The more context you provide, the more accurately Copilot can act. * **Use the quick-start prompts** - If you are unsure how to phrase a request, the suggested prompts are a good starting point and show you the kinds of tasks Copilot can handle. * **Review before confirming** - Copilot summarizes the action it is about to take before executing it. Read the summary and confirm or adjust as needed. * **Iterate naturally** - If the first response is not quite right, follow up in the same conversation. Copilot maintains context across the messages in a session. ### Availability Harmony Copilot is available to all users directly within the platform. No additional installation or configuration is required to start using it - simply open the chat panel from any page and begin. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.harmony.io/getting-started/using-harmony-copilot.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.