> For the complete documentation index, see [llms.txt](https://docs.harmony.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.harmony.io/getting-started/welcome.md).

# Welcome to Harmony

Welcome to Harmony! This documentation covers everything you need to deploy, configure, and operate your autonomous IT help desk.

{% hint style="info" %}
New to Harmony? Start with our [Integrations](https://github.com/harmonyso/public-docs/blob/main/integrations/slack.md) to connect your collaboration tools and get operational quickly.
{% endhint %}

### IT Service Desk & Ticketing

Employees submit requests through Slack, Microsoft Teams, email, or web portal. Harmony's AI help desk agent handles each request intelligently:

* **Smart Routing** - Tickets are classified and routed to the right team based on request content and context
* **Knowledge-Powered** - References knowledge bases to answer questions with accurate, sourced information
* **Autonomous Resolution** - Executes automations to resolve common requests without human intervention
* **Seamless Escalation** - Hands off to human agents when needed, with full context and transparency

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Slack</strong></td><td>Connect Harmony to Slack for instant IT support</td><td><a href="https://github.com/harmonyso/public-docs/blob/main/integrations/slack.md">https://github.com/harmonyso/public-docs/blob/main/integrations/slack.md</a></td></tr><tr><td><strong>Microsoft Teams</strong></td><td>Integrate with Teams for seamless ticket management</td><td><a href="https://github.com/harmonyso/public-docs/blob/main/integrations/teams.md">https://github.com/harmonyso/public-docs/blob/main/integrations/teams.md</a></td></tr></tbody></table>

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Okta</strong></td><td>Automate identity and application management</td><td><a href="https://github.com/harmonyso/public-docs/blob/main/integrations/okta.md">https://github.com/harmonyso/public-docs/blob/main/integrations/okta.md</a></td></tr><tr><td><strong>Microsoft Entra ID</strong></td><td>Centralize identity and user provisioning</td><td><a href="https://github.com/harmonyso/public-docs/blob/main/integrations/microsoft-entra.md">https://github.com/harmonyso/public-docs/blob/main/integrations/microsoft-entra.md</a></td></tr></tbody></table>

### API & Developer Tools

Build custom integrations and automate your IT workflows programmatically.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>API Reference</strong></td><td>Explore our REST API for tickets, users, and workflows</td><td><a href="https://docs.harmony.io/api-references">https://docs.harmony.io/api-references</a></td></tr></tbody></table>

### Integrations

Connect Harmony to 40+ tools including Slack, Okta, Google Workspace, Jira, ServiceNow, and more. Our integrations enable automated workflows, centralized user management, and unified visibility across your IT ecosystem.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Browse All Integrations</strong></td><td>Explore our complete integration catalog organized by category</td><td><a href="https://github.com/harmonyso/public-docs/blob/main/integrations/overview.md">https://github.com/harmonyso/public-docs/blob/main/integrations/overview.md</a></td></tr></tbody></table>

### Need Help?

Reach out to our team at <support@harmony.io>


---

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