Managing Your Profile and Preferences

Customize your Harmony Dashboard experience by managing your profile, preferences, theme, and desk visibility.

Path: /settings/preferences

Viewing Your Profile Information

Your profile information appears in the user menu in the sidebar footer. Click your avatar to open it.

The menu shows:

• Name - Display name from your employee record or account
• Email - Work email
• Avatar - Profile photo from your linked employee record, or initials if no photo is set

Profile data (name, email, photo) is synced from your identity provider or HRIS. To change it, update your record in the source system; Harmony will reflect the changes on the next sync.

To update your profile details or avatar, use your organization's identity provider or HRIS. Harmony displays synced data and doesn't support editing it in the dashboard.

User menu in sidebar footer

Setting Your Availability and Out-of-Office Status

You can manually set your availability status directly from your user profile in Harmony. This lets your team and the platform know when you are unavailable, either immediately or planned in advance.

To set your availability:

1. Click your avatar in the sidebar footer to open the user menu.
2. Select Availability or Out of Office.
3. Choose a start and end date and time for the unavailable period.
4. Save the entry.

You can also:

• Schedule future unavailability - Select a date range in advance so your status updates automatically when the time arrives.
• View upcoming scheduled periods - See all manually configured availability windows in one place from your profile.
• Edit or remove entries - Any availability period you have set manually can be updated or deleted at any time.

Availability status set here applies to your account across Harmony and is visible to others on your team.

Setting Personal Preferences

Go to Settings → Preferences to adjust personal behavior and appearance. Preferences are stored in your browser and apply only to your account.

Theme Selection (Light/Dark)

Choose a theme for the interface:

1. Go to Settings → Preferences.
2. Under Appearance → Theme, select:

   • Light - Light backgrounds
   • Dark - Dark backgrounds

Preferences page with Theme and other settings

You can also use Cmd+M (Mac) or Ctrl+M (Windows/Linux) anywhere to toggle the theme, or use the Theme option in the user menu. Dark mode can also be toggled from the command menu (Cmd+K / Ctrl+K).

Your dark mode preference is now saved between sessions, so you no longer need to re-enable it each time you log in. Dark mode is also applied consistently to the login screen and admin or impersonation flows.

Enter Key Behavior for Messages

Control how Enter works in ticket message fields:

1. Go to Settings → Preferences.
2. Under Ticket Messages → Enter key behavior, choose:

   • Send message (default) - Enter sends, Shift+Enter adds a new line
   • New line - Enter adds a new line, Shift+Enter sends

This affects the ticket chat panel and other message inputs.

Desk Visibility Preferences

Control which desks appear in the Tickets sidebar:

1. Go to Settings → Preferences.
2. Under Desk Visibility, use the checkboxes to show or hide desks.
3. Click Save Changes to apply.

Hidden desks disappear from the sidebar. You can still reach them by URL if needed.

Settings > Preferences with desk visibility checkboxes

Desk Ordering Preferences

Set the order of desks in the Tickets sidebar:

1. Go to Settings → Preferences.
2. Under Desk Visibility, drag desks using the grip handle to reorder.
3. Click Save Changes to apply.

Visibility and order are saved together. Use Reset to revert before saving.

Preferences are stored per browser. If you use multiple devices or browsers, set your preferences on each one.

Custom Logo for Your Workspace

You can upload and manage a custom logo for your Harmony workspace, allowing you to brand your support experience with your own visual identity and make the platform feel native to your product.

To add or update your workspace logo:

1. Go to your workspace management settings.
2. Locate the Logo section.
3. Upload your logo file and save.

Your logo will appear across the Harmony interface for your workspace.

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Related Resources

Knowledge Base

Knowledge Base sources and articles

Navigating the Interface

Master the sidebar, command palette, and keyboard shortcuts

User Roles and Permissions

Understand access control and permissions