> For the complete documentation index, see [llms.txt](https://docs.harmony.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.harmony.io/service-desk-and-tickets.md).

# Service Desk & Tickets

- [Understanding Service Desk and Managing Tickets](https://docs.harmony.io/service-desk-and-tickets/understanding-service-desk-and-managing-tickets.md): Learn how to use the Harmony Service Desk to create tickets, manage conversations, assign work, use canned responses, and track SLA.
- [Organizing Tickets and Table Views](https://docs.harmony.io/service-desk-and-tickets/organizing-tickets-and-table-views.md): Learn how to filter, search, sort, and manage ticket views and table columns in the Harmony Service Desk.
- [Setting Up Email-to-Ticket](https://docs.harmony.io/service-desk-and-tickets/setting-up-email-to-ticket.md)
- [Ticket Events and Webhooks](https://docs.harmony.io/service-desk-and-tickets/ticket-events-and-webhooks.md)
- [Using the Requests Dashboard](https://docs.harmony.io/service-desk-and-tickets/using-the-requests-dashboard.md)
- [Automatic Re-Evaluation of ITSM Tickets](https://docs.harmony.io/service-desk-and-tickets/automatic-re-evaluation-of-itsm-tickets.md)
- [ITSM Ticket Type Mapping](https://docs.harmony.io/service-desk-and-tickets/itsm-ticket-type-mapping.md)
- [Automatic ITSM Ticket Import and Classification](https://docs.harmony.io/service-desk-and-tickets/automatic-itsm-ticket-import-and-classification.md)


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