SAP SuccessFactors

Sync employee data and org structure from SAP SuccessFactors to keep the Harmony directory up to date automatically

The SAP SuccessFactors integration is now available in Harmony, joining the roster of supported HRIS providers. You can connect SuccessFactors directly from the Integrations settings and automatically sync employee data into Harmony - eliminating manual imports and keeping agent and user records current at all times.

About SAP SuccessFactors

SAP SuccessFactors is an enterprise HCM suite that manages the full employee lifecycle - from recruiting and onboarding to payroll and succession planning. Connecting SAP SuccessFactors to Harmony enables automatic syncing of employee records and organizational structure, ensuring the Harmony employee directory always reflects the current state of your workforce.

What the SAP SuccessFactors integration enables

Capability	Description
Employee Directory Sync	Keep employee profiles current with data pulled directly from SuccessFactors
Org Structure Sync	Maintain accurate reporting relationships and department hierarchies
Lifecycle Automation	Trigger IT provisioning workflows on hire, transfer, and termination events
Role-Based Provisioning	Automatically assign access based on job role and business unit

Prerequisites

• SAP SuccessFactors Administrator Access: System admin role with API client registration permissions
• API Server Hostname: Your regional API server (e.g. api4.successfactors.com)
• Company ID: Your SAP SuccessFactors company identifier
• Harmony Account: Active Harmony workspace

Connect SAP SuccessFactors to Harmony

Step 1: Register an OAuth Client Application in SAP SuccessFactors

1. Log in to SAP SuccessFactors as a system administrator
2. Go to Admin Center > OAuth2 Client Applications
3. Click Register Client Application
4. Configure:

   • Application Name: Harmony Integration
   • Application Type: OAuth Server-to-Server
5. Click Generate X.509 Certificate (or upload your own) and note the Client ID
6. Download the private key as a .pem file - copy its full contents for use in Harmony

Step 2: Find your API Server, Company ID, and Username

1. API Server hostname: Refer to the SAP SuccessFactors API reference to identify your regional API server (e.g. api4.successfactors.com)
2. Company ID: Click your profile icon in the top-right corner > Show Version Information - the Company ID is listed there
3. Username: Shown in parentheses next to your name in the top-right corner

Step 3: Navigate to Integrations

1. Log in to your Harmony dashboard
2. Go to Settings > Integrations
3. Find SAP SuccessFactors under HRIS and click Connect

Step 4: Enter Credentials

1. Enter your API Server (hostname only, e.g. api4.successfactors.com)
2. Enter your Company ID
3. Enter your Username
4. Enter your Client ID
5. Paste the full contents of your .pem private key into the Client Secret field
6. Click Connect

What Harmony Syncs

From SAP SuccessFactors:

• Employee profiles (name, email, employee ID)
• Job details (title, department, business unit, cost center)
• Organizational hierarchy (manager, reporting structure)
• Employment status (active, on leave, terminated)
• Work location and remote status
• Employment dates (hire date, termination date)

Use Cases

Automated Onboarding

Trigger IT provisioning the moment a new hire is added in SuccessFactors - accounts, access, and equipment ready on day one

Transfer and Promotion Workflows

Automatically adjust access and group memberships when employees change roles, departments, or locations

Seamless Offboarding

Revoke access and initiate equipment recovery as soon as a termination event is recorded in SuccessFactors

Org Chart Accuracy

Keep manager relationships and team structures current across all connected IT systems without manual updates