Workwize

Automate device procurement and asset management workflows with Workwize integration

About Workwize

Workwize is a global IT asset management and device procurement platform that streamlines hardware lifecycle management for distributed teams. Connecting Workwize to Harmony enables automated device ordering, intelligent asset tracking, and seamless equipment provisioning workflows for remote and hybrid workforces.

What the Workwize integration enables

Capability	Description
Global Device Procurement	Order devices worldwide with automated shipping
Asset Lifecycle Management	Track devices from order through end-of-life
Remote Deployment	Ship devices directly to employee locations
Return Logistics	Automate device returns with prepaid labels
Inventory Management	Real-time visibility into global device inventory

Prerequisites

• Workwize Administrator Access: Admin role in Workwize portal
• Workwize Account: Active Workwize subscription
• API Credentials: API key from Workwize
• Harmony Account: Active Harmony workspace

Configuration

In Workwize

1. Log in to Workwize portal
2. Navigate to Settings > API Access
3. Click Create API Key
4. Configure:

   • Name: "Harmony Integration"
   • Permissions: Full access (or Orders, Assets, Users)
5. Copy the API key

In Harmony

1. Go to Settings > Integrations > Workwize
2. Enter API credentials
3. Configure device preferences by role
4. Set up shipping locations
5. Enable automated ordering workflows

What Harmony Syncs

From Workwize:

• Device orders and order status
• Asset inventory and assignments
• Shipping tracking information
• Device configurations and specifications
• Return requests and status
• Device warranty and support info

To Workwize:

• New device orders
• Employee shipping addresses
• Device assignment requests
• Return authorizations
• Asset status updates

Use Cases

• Remote Onboarding: Order laptop shipped to new remote employee's home
• Global Device Management: Track devices across 50+ countries
• Bulk Deployments: Order 100 laptops for new office opening
• Device Upgrades: Automatically refresh devices every 3 years
• Offboarding Returns: Generate return label, track device return