Armis

The Armis integration connects Harmony with your Armis ticketing environment, allowing your support team to work with Armis tickets directly from within Harmony. You can post comments and update ticket status without leaving the Harmony interface, keeping both systems in sync and reducing context switching during support workflows.

What You Can Do

With the Armis integration, you can:

• Send comments - Post comments directly to an Armis ticket from a linked Harmony support conversation.
• Set ticket status - Update the status of an Armis ticket without switching to the Armis interface.

Prerequisites

Before you can use the Armis integration, make sure you have:

• An active Armis account with the appropriate permissions to create and manage tickets.
• Access to your Armis API credentials.
• Admin access to your Harmony workspace to configure the integration.

Connecting Armis to Harmony

1. In Harmony, navigate to Settings and select Integrations.
2. Locate Armis in the integrations list and click Connect.
3. Enter your Armis API credentials when prompted.
4. Confirm the connection and save your settings.

Once connected, Harmony can communicate with your Armis environment and link support conversations to existing Armis tickets.

Sending Comments on Armis Tickets

When you are working on a support conversation that is linked to an Armis ticket, you can post a comment back to that ticket directly from Harmony.

1. Open the support conversation in Harmony.
2. Locate the linked Armis ticket in the conversation details panel.
3. Click Add Comment next to the Armis ticket reference.
4. Type your comment and click Send.

The comment is posted to the Armis ticket immediately, keeping the ticket activity log up to date without requiring you to open Armis separately.

Setting Status on Armis Tickets

You can update the status of a linked Armis ticket from within the same conversation view in Harmony.

1. Open the support conversation in Harmony.
2. Locate the linked Armis ticket in the conversation details panel.
3. Click the current status label next to the Armis ticket reference.
4. Select the new status from the dropdown.
5. Confirm the change.

The status update is applied to the Armis ticket in real time, so your Armis records always reflect the latest state of your support work.

Keeping Tickets in Sync

By sending comments and setting status directly from Harmony, your team avoids the need to maintain two separate workflows. Any updates made through Harmony are reflected in Armis immediately, ensuring that both your support team and anyone monitoring Armis tickets have a consistent, up-to-date view of each issue.