Confluence

Power Harmony AI with Confluence knowledge to deliver intelligent, context-aware support responses

Confluence is Atlassian's team collaboration and knowledge management platform that provides a centralized space for creating, organizing, and sharing documentation. Connecting Confluence to Harmony enables your AI to access your organization's knowledge base, providing accurate and contextual responses to IT support requests.

Harmony connects to Confluence via OAuth, so setup is fast and secure - no API tokens required. Confluence is its own dedicated integration, independent from Jira Service Management, so you can authorize each separately based on your needs.

What the Confluence integration enables

Capability	Description
Knowledge Base Sync	Import selected Confluence spaces and pages to power Harmony's AI responses
Intelligent Search	Find relevant documentation instantly within support conversations
Contextual Responses	AI provides answers based on your actual IT documentation
Automated Documentation	Create and update Confluence pages from Harmony workflows
Permission-Aware Retrieval	Respect Confluence space and page permissions when surfacing articles
Real-Time Updates	Keep AI knowledge current with automatic page sync

Prerequisites

• Atlassian Cloud Admin Access: Site admin or org admin role
• Confluence Instance: Active Confluence Cloud instance (on-premises Confluence is not supported)
• Harmony Account: Active Harmony workspace

Connect Confluence to Harmony

Step 1: Navigate to Integrations

1. Log in to your Harmony dashboard
2. Go to Settings > Integrations
3. Find Confluence under Knowledge Base and click Connect

Click Connect to authenticate Confluence

Step 2: Start Authentication

1. Click Connect to start the OAuth authentication process

Atlassian login page

Step 3: Authorize in Atlassian

1. You will be redirected to Atlassian's login page
2. Enter your Atlassian account email
3. Complete the authentication process
4. Authorize Harmony to access your Confluence instance via Atlassian's standard OAuth flow

Navigate to Confluence integration in Harmony dashboard

Step 4: Select Confluence Spaces to Sync

After authorizing, Harmony fetches your available Confluence spaces - including both KB-type and global spaces. You can select exactly which spaces to include in your Harmony Knowledge Base rather than ingesting your entire Confluence tenant.

1. Review the list of available spaces displayed during the setup flow
2. Select one or more spaces you want Harmony to sync
3. Confirm your selection to complete setup

Only content from your chosen spaces will be indexed, keeping your Knowledge Base focused and relevant to your support workflows. You can update your space selection at any time from the integration settings.

What Harmony Syncs

From Confluence:

• Confluence pages and spaces (limited to your selected spaces)
• Page content, titles, and hierarchy
• Page metadata and last updated timestamps
• Custom fields and labels
• Attachments and embedded content
• Space-level and page-level permission rules

Permission-Aware Knowledge Base Retrieval

When Harmony syncs your Confluence content, it captures both space-level access rules and page-level restrictions, then uses that information to filter knowledge base results at query time. This ensures your AI agents only surface content that a user is actually authorized to see.

• Space-level permissions: Users and groups who can access a Confluence space are synced and respected - users without space access will never see content from that space in Harmony responses.
• Page-level restrictions: Any additional restrictions applied to individual pages are also captured and enforced, so restricted pages are only surfaced to users with explicit access.

No additional configuration is required - permission filtering happens automatically as part of the sync process.

Use Cases

Knowledge Base Integration

Surface Confluence articles during AI-powered support conversations

Intelligent Responses

AI provides answers based on your actual Confluence documentation

Automated Documentation

Create and update Confluence pages from ticket resolutions

Self-Service Portal

Empower users with instant access to Confluence knowledge