Confluence
Power Harmony AI with Confluence knowledge to deliver intelligent, context-aware support responses
Confluence is Atlassian's team collaboration and knowledge management platform that provides a centralized space for creating, organizing, and sharing documentation. Connecting Confluence to Harmony enables your AI to access your organization's knowledge base, providing accurate and contextual responses to IT support requests.
Harmony connects to Confluence via OAuth, so setup is fast and secure - no API tokens required. Confluence is its own dedicated integration, independent from Jira Service Management, so you can authorize each separately based on your needs.
What the Confluence integration enables
Knowledge Base Sync
Import selected Confluence spaces and pages to power Harmony's AI responses
Intelligent Search
Find relevant documentation instantly within support conversations
Contextual Responses
AI provides answers based on your actual IT documentation
Automated Documentation
Create and update Confluence pages from Harmony workflows
Permission-Aware Retrieval
Respect Confluence space and page permissions when surfacing articles
Real-Time Updates
Keep AI knowledge current with automatic page sync
Prerequisites
Atlassian Cloud Admin Access: Site admin or org admin role
Confluence Instance: Active Confluence Cloud instance (on-premises Confluence is not supported)
Harmony Account: Active Harmony workspace
Connect Confluence to Harmony
Step 1: Navigate to Integrations
Log in to your Harmony dashboard
Go to Settings > Integrations
Find Confluence under Knowledge Base and click Connect
Step 2: Start Authentication
Click Connect to start the OAuth authentication process
Step 3: Authorize in Atlassian
You will be redirected to Atlassian's login page
Enter your Atlassian account email
Complete the authentication process
Authorize Harmony to access your Confluence instance via Atlassian's standard OAuth flow
Step 4: Select Confluence Spaces to Sync
After authorizing, Harmony fetches your available Confluence spaces - including both KB-type and global spaces. You can select exactly which spaces to include in your Harmony Knowledge Base rather than ingesting your entire Confluence tenant.
Review the list of available spaces displayed during the setup flow
Select one or more spaces you want Harmony to sync
Confirm your selection to complete setup
Only content from your chosen spaces will be indexed, keeping your Knowledge Base focused and relevant to your support workflows. You can update your space selection at any time from the integration settings.
What Harmony Syncs
From Confluence:
Confluence pages and spaces (limited to your selected spaces)
Page content, titles, and hierarchy
Page metadata and last updated timestamps
Custom fields and labels
Attachments and embedded content
Space-level and page-level permission rules
Permission-Aware Knowledge Base Retrieval
When Harmony syncs your Confluence content, it captures both space-level access rules and page-level restrictions, then uses that information to filter knowledge base results at query time. This ensures your AI agents only surface content that a user is actually authorized to see.
Space-level permissions: Users and groups who can access a Confluence space are synced and respected - users without space access will never see content from that space in Harmony responses.
Page-level restrictions: Any additional restrictions applied to individual pages are also captured and enforced, so restricted pages are only surfaced to users with explicit access.
No additional configuration is required - permission filtering happens automatically as part of the sync process.
Use Cases
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