Simpplr

Integrate Simpplr intranet to power AI responses with employee experience insights

About Simpplr

Simpplr is an AI-powered employee experience platform that combines intranet, knowledge management, and employee communications. Connecting Simpplr to Harmony enables your AI to access organizational knowledge, company news, and employee resources to provide context-aware support and enhance the employee experience.

What the Simpplr integration enables

Capability	Description
Knowledge Base Access	Search Simpplr content for IT support responses

Prerequisites

• Simpplr Administrator Access: Admin role in Simpplr
• Simpplr Subscription: Active Simpplr account
• API Access: API enabled for your Simpplr instance
• Harmony Account: Active Harmony workspace

Configuration

In Simpplr

1. Log in to your Simpplr instance
2. Navigate to Admin Center > Integrations > API
3. Click Generate API Key
4. Configure:

   • Name: "Harmony IT Integration"
   • Permissions: Read access to content, people directory
5. Copy the API key

In Harmony

1. Go to Settings > Integrations > Simpplr
2. Enter Simpplr instance URL and API key
3. Select content types to search:

   • IT Knowledge Base
   • HR Policies
   • Company News
   • Employee Resources
4. Configure search priority and relevance
5. Enable AI-powered content retrieval

What Harmony Syncs

From Simpplr:

• Knowledge base articles and content
• Company news and announcements
• HR policies and procedures
• Employee directory and profiles
• Document library content
• Content categories and tags
• Page views and engagement metrics