Workvivo

The Workvivo integration lets you connect your Workvivo employee-experience platform as a Knowledge Base source in Harmony. Once connected, your Workvivo content becomes available to support workflows, so agents and automated processes can draw on the same articles and pages your employees rely on every day.

What gets imported

When you set up the Workvivo integration, you choose exactly which content to bring in using the space picker. The following options are available:

• Company-wide articles - Select the [Global] option to include org-wide articles that live outside any specific space. These are the articles published to your entire organization.
• Public space content - Select one or more individual public spaces to import their pages, articles, and documents, including file attachments and external links.

Content safety

Only org-visible content is ever imported. Private team-only content is excluded by default, so you never have to worry about surfacing restricted material to unintended audiences.

Prerequisites

Before you begin, make sure you have:

• A Workvivo account with administrator access
• Permission to manage Knowledge Base sources in your Harmony workspace

Connect Workvivo as a Knowledge Base source

1. In Harmony, navigate to your Knowledge Base settings.
2. Select Add Source and choose Workvivo from the list of available integrations.
3. Follow the authentication prompts to authorize Harmony to access your Workvivo account.
4. Once authenticated, the space picker opens. Use it to select the content you want to import:

   • Check [Global] to include company-wide articles.
   • Check any individual public spaces whose content you want to bring in.
5. Confirm your selections and save. Harmony will begin importing the selected content.

Managing your Workvivo source

After the initial setup you can return to the Knowledge Base source settings at any time to:

• Add or remove spaces from your selection
• Refresh the content index
• Disconnect the integration entirely

Content scope reference

Content type	How to include it
Org-wide articles	Select [Global] in the space picker
Public space pages	Select the relevant space in the space picker
File attachments in public spaces	Included automatically when a space is selected
External links in public spaces	Included automatically when a space is selected
Private or team-only content	Not imported - excluded by default