Apple Business Manager
Apple Business Manager is Apple's platform for deploying and managing Apple devices at scale. It provides zero-touch enrollment, automated app distribution, and streamlined device management for organizations. Connecting Apple Business Manager to Harmony enables automated device provisioning and intelligent fleet management.
Harmony authenticates securely with Apple Business Manager using OAuth and automatically refreshes the connection in the background, so your data stays up to date without any manual intervention. ABM device data is enriched at query time rather than during sync, which means asset information remains accurate and consistent even as your fleet changes.
What the Apple Business Manager integration enables
Device Enrollment
Automate device enrollment through DEP
MDM Integration
Coordinate with MDM solutions (Jamf, Kandji, Intune)
Purchase Tracking
Track device purchases and serial numbers
Warranty Tracking
Fetch real warranty end dates via AppleCare Coverage API
Released Device Detection
Automatically detect and update status when devices are released from ABM
Prerequisites
Apple Business Manager Admin: Administrator or Device Enrollment Manager role
API Credentials: Private key and client ID from Apple Business Manager
Harmony Account: Active Harmony workspace
Connect Apple Business Manager to Harmony
Step 1: Generate API Credentials in Apple Business Manager
Sign in to business.apple.com
Go to Settings > Apps and Books
Navigate to API Keys section
Create a new API key and download the private key file (.pem)
Note the Key ID and Client ID
Step 2: Navigate to Integrations
Log in to your Harmony dashboard
Go to Settings > Integrations
Find Apple Business Manager under MDM and click Connect
Step 3: Configure Connection
Enter an Instance name for your Apple Business Manager connection
Enter your Key ID (Apple Private Key ID)
Enter your Client ID (Apple Business Manager Client ID)
Upload your Private key by dragging and dropping your PEM file directly into the upload field (or click to browse for the file)
Click Connect
You no longer need to copy and paste certificate contents manually. The file upload field accepts .pem and .key formats, eliminating formatting errors that could occur during manual entry.
What Harmony Syncs
From Apple Business Manager:
Device serial numbers and models
Device color and product type
Storage capacity (e.g. 512GB)
Purchase dates, order numbers, order dates, purchase source type, purchase source ID, and part number
Device enrollment status
Ownership status (including Company, Personal, and Released)
Warranty end dates (fetched directly from Apple's AppleCare Coverage API)
ABM data is matched to asset records by serial number and is only applied when a field is empty or missing, so existing values are always preserved. This enrichment works even when no MDM connection is configured.
Warranty Date Accuracy
Harmony retrieves warranty end dates for Apple devices by querying Apple's AppleCare Coverage API directly. This means your asset records reflect actual coverage periods, including extended AppleCare plans where applicable. If coverage data is unavailable for a specific device, Harmony falls back to estimating the warranty end date using purchase date plus one year.
Released Device Tracking
When a device is released from Apple Business Manager, Harmony automatically detects the change and updates the asset's ownership status to Released. This keeps your inventory accurate without requiring manual updates when devices are offboarded.
You can filter the asset table by ownership type - including Company, Personal, and Released - to get a focused view of your fleet's current state.
Apple Bluetooth Device Recognition
Harmony correctly identifies Apple Bluetooth accessories - including AirPods, keyboards, mice, and other Bluetooth peripherals - by their actual model names. Apple Bluetooth product IDs are included in the device catalog, so these devices no longer appear as unknown or generic entries in your inventory.
Use Cases
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