ManageEngine MDM

Harmony integrates with ManageEngine Mobile Device Manager Plus to bring your managed device inventory, software data, and compliance information directly into your workspace. The integration uses OAuth2 authentication and supports automated syncing across large device fleets, so your support agents and IT staff always have accurate, up-to-date information without manual exports or uploads.

What the ManageEngine MDM integration enables

Capability	Description
Multi-Platform Management	Manage iOS, Android, Windows, macOS, and ChromeOS devices
Remote Actions	Execute remote wipe, lock, and troubleshooting commands
Compliance Monitoring	Track device compliance and security posture
Device Collection	Automatically sync managed device inventory into your Harmony asset catalog
Software Inventory	Collect installed application data and map it to device owners

Prerequisites

• ManageEngine MDM Admin: Administrator access
• Harmony Account: Active Harmony workspace

Connect ManageEngine MDM to Harmony

Step 1: Navigate to Integrations

1. Log in to your Harmony dashboard
2. Go to Settings > Integrations
3. Find ManageEngine MDM under MDM and click Connect

Click Connect to start the authentication process

Step 2: Start Authentication

1. Click Connect to start the authentication process

ManageEngine MDM Integration

Step 3: Authorize in Zoho

1. You'll be redirected to Zoho's sign-in page
2. Enter your email address or mobile number
3. Complete the authentication process
4. Authorize Harmony to access your ManageEngine MDM instance

What Harmony Syncs

From ManageEngine:

• Device inventory and details
• Compliance status
• Installed applications
• Device location (if enabled)
• Policy assignments
• Security status
• Device ownership and MDM status
• Network information and disk data

Device Collection

Once connected, Harmony automatically pulls device data from ManageEngine and normalizes it into your asset catalog. Each device record includes details such as ownership, MDM status, compliance state, network information, and disk data. Devices appear in the UI with properly formatted ManageEngine source labeling so you can easily identify where each record originates.

The integration handles large device fleets reliably - a problem with a single device record does not block the rest of your inventory from syncing.

Device-to-user associations are built automatically using email and device ID, ensuring accurate ownership attribution across your catalog.

Software Inventory

ManageEngine MDM also works as a software source in Harmony. Once integrated, Harmony automatically collects installed application data from your ManageEngine-managed devices and maps it to the users who own those devices. This gives you a unified, up-to-date view of software across your fleet without any manual exports or uploads.

To view your software inventory, go to Assets > Software after connecting the integration.

Manual Sync

In addition to automated collection, you can manually trigger a data sync at any time from your integration settings. This is useful when you need an immediate refresh of device or application data outside of the regular sync cycle. Navigate to Settings > Integrations, find your ManageEngine MDM connection, and select the option to sync.