New Relic

Discover users, track roles and license tiers, and monitor login activity across your New Relic organization

About New Relic

New Relic is an observability platform used by engineering teams to monitor applications, infrastructure, and logs. Connecting New Relic to Harmony gives IT teams visibility into who has access to New Relic, what roles they hold, which license tier each user consumes, and when users actually sign in.

What the New Relic integration enables

Capability	Description
User Discovery	Surface all New Relic users in Harmony's software inventory
License Tracking	See each user's tier — Basic, Core, or Full platform — to understand billable use
Role Visibility	View the roles granted to each user through their New Relic groups
Login Activity	Track user sign-ins to identify active and inactive users
Multi-Instance Support	Connect multiple New Relic organizations

Prerequisites

• New Relic Admin Access: A Core or Full platform user with the Authentication Domain Manager role (required to read users) — an Organization manager covers all needed permissions
• User API Key: A User key (NRAK-...) created by that user
• Harmony Account: Active Harmony workspace

Connect New Relic to Harmony

Step 1: Create a User API key

1. Sign in to one.newrelic.com
2. Go to Administration > API keys
3. Click Create a key, choose key type User, and name it (e.g. Harmony Integration)
4. Copy the generated key (it starts with NRAK-)

The key inherits the permissions of the user who creates it. Create it as a user with the Authentication Domain Manager role (or an Organization manager) so Harmony can read users, groups, and roles.

Step 2: Identify your data center region

Check the address you use to open New Relic:

• one.newrelic.com — United States (US)
• one.eu.newrelic.com — Europe (EU)
• one.jp.newrelic.com — Japan (JP)

Step 3: Navigate to Integrations

1. Log in to your Harmony dashboard
2. Go to Settings > Integrations
3. Find New Relic under SaaS Applications and click Connect

Step 4: Enter Credentials

1. Enter your User API key
2. Select your Data center region
3. Click Connect

To connect additional New Relic organizations, repeat this process with a key from each organization.

What Harmony Syncs

From New Relic:

• Users (name, email, last active time)
• User tier per user (Basic, Core, or Full platform)
• Groups and the roles granted through them
• Login events from the New Relic audit log (up to 13 months of history)

If the API key's user lacks permission to read role grants, users still sync — their roles are simply reported as not collected rather than guessed.

Use Cases

License Optimization

Spot Full platform or Core users who rarely sign in and downgrade them to reduce New Relic spend

Access Review

Review each user's New Relic roles — in New Relic's own terms — as part of periodic access certification

Offboarding Verification

Confirm departed employees no longer appear as active New Relic users

Shadow Access Detection

Compare New Relic's user list against your identity provider to find accounts created outside standard provisioning