# Harmony ## Guides - [Welcome to Harmony](https://docs.harmony.io/getting-started/welcome.md): Your guide to Harmony's AI-powered IT service management platform - [Getting Started](https://docs.harmony.io/getting-started/getting-started-with-harmony-dashboard.md): Learn the basics of Harmony Dashboard, including key features, system requirements, and how to access and navigate the platform for the first time. - [Navigating the Interface](https://docs.harmony.io/getting-started/navigating-the-interface.md): Master the Harmony Dashboard interface with the sidebar, command palette, keyboard shortcuts, and navigation features. - [Managing Your Profile and Preferences](https://docs.harmony.io/getting-started/managing-your-profile-and-preferences.md): Customize your Harmony Dashboard experience by managing your profile, preferences, theme, and desk visibility. - [Understanding User Roles and Permissions](https://docs.harmony.io/getting-started/understanding-user-roles-and-permissions.md): Understand the different user roles and permissions in Harmony Dashboard, including platform roles, desk roles, and how they affect feature access. - [Using Harmony Copilot](https://docs.harmony.io/getting-started/using-harmony-copilot.md) - [Creating and Managing Custom Dashboards](https://docs.harmony.io/dashboard-and-analytics/creating-and-managing-custom-dashboards.md): Learn how to create, navigate, duplicate, rename, and manage custom dashboards in Harmony. - [Working with Dashboard Widgets](https://docs.harmony.io/dashboard-and-analytics/working-with-dashboard-widgets.md): Learn how to add, configure, arrange, and customize dashboard widgets in Harmony. - [Analyzing Service Desk Metrics](https://docs.harmony.io/dashboard-and-analytics/analyzing-service-desk-metrics.md): Understand and interpret service desk metrics in the Harmony Dashboard: ticket volume, response and resolution times, SLA compliance, and ticket breakdowns. - [Analyzing Asset and Automation Metrics](https://docs.harmony.io/dashboard-and-analytics/analyzing-asset-and-automation-metrics.md): Understand asset compliance, software status, AI resolution, agent runs, and workflow metrics in the Harmony Dashboard. - [Managing Dashboard Access and Permissions](https://docs.harmony.io/dashboard-and-analytics/managing-dashboard-access-and-permissions.md) - [Monitoring Third-Party Service Status](https://docs.harmony.io/dashboard-and-analytics/monitoring-third-party-service-status.md) - [Using Harmony Insights](https://docs.harmony.io/dashboard-and-analytics/using-harmony-insights.md) - [Using Harmony Insights for KB and Service Catalog Recommendations](https://docs.harmony.io/dashboard-and-analytics/using-harmony-insights-for-kb-and-service-catalog-recommendation.md) - [Understanding Estimated Savings Metrics](https://docs.harmony.io/dashboard-and-analytics/understanding-estimated-savings-metrics.md) - [Analyzing Conversation Insights and AI Enrichments](https://docs.harmony.io/dashboard-and-analytics/analyzing-conversation-insights-and-ai-enrichments.md) - [Understanding Service Desk and Managing Tickets](https://docs.harmony.io/service-desk-and-tickets/understanding-service-desk-and-managing-tickets.md): Learn how to use the Harmony Service Desk to create tickets, manage conversations, assign work, use canned responses, and track SLA. - [Organizing Tickets and Table Views](https://docs.harmony.io/service-desk-and-tickets/organizing-tickets-and-table-views.md): Learn how to filter, search, sort, and manage ticket views and table columns in the Harmony Service Desk. - [Setting Up Email-to-Ticket](https://docs.harmony.io/service-desk-and-tickets/setting-up-email-to-ticket.md) - [Ticket Events and Webhooks](https://docs.harmony.io/service-desk-and-tickets/ticket-events-and-webhooks.md) - [Using the Requests Dashboard](https://docs.harmony.io/service-desk-and-tickets/using-the-requests-dashboard.md) - [Automatic Re-Evaluation of ITSM Tickets](https://docs.harmony.io/service-desk-and-tickets/automatic-re-evaluation-of-itsm-tickets.md) - [ITSM Ticket Type Mapping](https://docs.harmony.io/service-desk-and-tickets/itsm-ticket-type-mapping.md) - [Automatic ITSM Ticket Import and Classification](https://docs.harmony.io/service-desk-and-tickets/automatic-itsm-ticket-import-and-classification.md) - [Managing People](https://docs.harmony.io/people-management/managing-people.md): Learn how to use the People directory to search, filter, view employee profiles, manage accounts, and export data. - [Configuring Domain Aliases for Employee Identity Matching](https://docs.harmony.io/people-management/configuring-domain-aliases-for-employee-identity-matching.md) - [Managing VIP Reporters](https://docs.harmony.io/people-management/managing-vip-reporters.md) - [Automatic Employee Deletion Sync from HR and Identity Systems](https://docs.harmony.io/people-management/automatic-employee-deletion-sync-from-hr-and-identity-systems.md) - [Employee Sync: External Status Data](https://docs.harmony.io/people-management/employee-sync-external-status-data.md) - [Syncing Employee Data from Your HRIS](https://docs.harmony.io/people-management/syncing-employee-data-from-your-hris.md) - [Syncing Out-of-Office Status from HRIS and Google Workspace](https://docs.harmony.io/people-management/syncing-out-of-office-status-from-hris-and-google-workspace.md) - [Managing Asset Views and Details](https://docs.harmony.io/asset-management/managing-asset-views-and-details.md): Learn how to navigate asset views, filter and search assets, view asset details, manage purchase information, record retirement, and track asset activity. - [Managing Asset Organization and Importing](https://docs.harmony.io/asset-management/managing-asset-organization-and-importing.md): Learn how to update asset location, ownership, and assignment; use bulk actions; import assets from CSV; and export asset data. - [Discovering Unmanaged Network Assets](https://docs.harmony.io/asset-management/discovering-unmanaged-network-assets.md) - [Ingesting Custom Script Results from Managed Devices](https://docs.harmony.io/asset-management/ingesting-custom-script-results-from-managed-devices.md) - [Windows Peripheral and Display Discovery](https://docs.harmony.io/asset-management/windows-peripheral-and-display-discovery.md) - [Managing Bluetooth and Peripheral Devices](https://docs.harmony.io/asset-management/managing-bluetooth-and-peripheral-devices.md) - [Retrieving Device Recovery Keys from Intune and Kandji](https://docs.harmony.io/asset-management/retrieving-device-recovery-keys-from-intune-and-kandji.md) - [Viewing Device Hardware Details (Disk & Battery)](https://docs.harmony.io/asset-management/viewing-device-hardware-details-disk-battery.md) - [Resilient MDM Device Data Processing](https://docs.harmony.io/asset-management/resilient-mdm-device-data-processing.md) - [Unified MDM Device Management](https://docs.harmony.io/asset-management/unified-mdm-device-management.md) - [Automatic Device Sync When Connecting an MDM Integration](https://docs.harmony.io/asset-management/automatic-device-sync-when-connecting-an-mdm-integration.md) - [Managing Software Applications](https://docs.harmony.io/software-management/managing-software-applications.md): Learn how to navigate the software list, view application details, manage licenses, assign and revoke user access, use bulk actions, and export software data. - [Managing Contracts](https://docs.harmony.io/software-management/managing-contracts.md) - [Building and Managing Workflows](https://docs.harmony.io/workflows-and-automation/building-and-managing-workflows.md): Learn how to build custom workflows with triggers, actions, and conditional logic; use template variables; and test and publish workflows. - [Workflow Events and Webhooks](https://docs.harmony.io/workflows-and-automation/workflow-events-and-webhooks.md) - [Workflow Health Status and Alerts](https://docs.harmony.io/workflows-and-automation/workflow-health-status-and-alerts.md) - [Data Sets](https://docs.harmony.io/data-sets/data-sets.md): Learn how to create and manage Data Sets in Harmony, structured tables used to store and reuse data across workflows, service catalog forms, and Slack integrations. - [Using the Harmony Portal](https://docs.harmony.io/portal-end-user-view/using-the-harmony-portal.md): Learn how to use the Harmony Portal to chat with AI agents, view and manage your tickets, and approve or deny requests. - [Managing Service Desks and Teams](https://docs.harmony.io/settings/managing-service-desks-and-teams.md): Learn how to create and manage service desks, add teams, configure members and roles, set working hours, and adjust desk settings. - [Configuring Automation and SLA](https://docs.harmony.io/settings/configuring-automation-and-sla.md): Learn how to configure desk automation (assignment, status, auto-close, surveys) and SLA policies for response and resolution targets. - [Managing Ticket Settings](https://docs.harmony.io/settings/managing-ticket-settings.md): Learn how to manage custom fields, tags, canned responses, and ticket configuration for your service desk. - [Managing User Management](https://docs.harmony.io/settings/managing-user-management.md): Learn how to manage users, groups, and roles for your organization. - [Managing Notification Channels](https://docs.harmony.io/settings/managing-notification-channels.md): Configure where notifications are sent (Slack, Teams, Email) for desk tickets, AI agent events, and asset alerts. - [Configuring Asset Management](https://docs.harmony.io/settings/configuring-asset-management.md): Learn how to configure EOL policies, low stock alerts, discovery policies, and asset notifications. - [Managing Knowledge Base](https://docs.harmony.io/settings/managing-knowledge-base.md): Learn how to configure the Knowledge Base (sources, articles, permissions) for AI agents and search. - [Understanding Integrations](https://docs.harmony.io/settings/understanding-integrations.md): Learn how Harmony integrations work, how to view and connect them, and how OAuth authentication enables secure connections to third-party systems. - [Connecting and Managing Integrations](https://docs.harmony.io/settings/connecting-and-managing-integrations.md): Learn how to connect, configure, and manage Harmony integrations-including multi-instance integrations and disconnecting. - [Configuring Integration Sync and Credentials](https://docs.harmony.io/settings/configuring-integration-sync-and-credentials.md): Learn how to configure bidirectional sync, update integration credentials, and manage credential security. - [Configuring Application Health Notifications](https://docs.harmony.io/settings/configuring-application-health-notifications.md) - [Broadcasting and Sending Company-Wide Announcements](https://docs.harmony.io/settings/broadcasting-and-sending-company-wide-announcements.md) - [Configuring Email Domains and DKIM Verification](https://docs.harmony.io/settings/configuring-email-domains-and-dkim-verification.md) - [Configuring the Service Desk Agent](https://docs.harmony.io/settings/configuring-the-service-desk-agent.md) - [Configuring Welcome Notifications for SCIM-Provisioned Users](https://docs.harmony.io/settings/configuring-welcome-notifications-for-scim-provisioned-users.md) - [Customizing the Self-Service Portal and AI Bot Branding](https://docs.harmony.io/settings/customizing-the-self-service-portal-and-ai-bot-branding.md) - [Managing API Access Keys](https://docs.harmony.io/settings/managing-api-access-keys.md) - [Managing Custom Fields](https://docs.harmony.io/settings/managing-custom-fields.md) - [Managing Secrets and Credentials](https://docs.harmony.io/settings/managing-secrets-and-credentials.md) - [Streaming Audit Logs via Webhook](https://docs.harmony.io/settings/streaming-audit-logs-via-webhook.md) - [Configuring Service Catalog Forms and Fields](https://docs.harmony.io/settings/configuring-service-catalog-forms-and-fields.md) - [Managing the Service Catalog](https://docs.harmony.io/settings/managing-the-service-catalog.md) - [Custom Subdomains and Branded URLs](https://docs.harmony.io/settings/custom-subdomains-and-branded-urls.md) - [Connecting Harmony MCP](https://docs.harmony.io/settings/connecting-harmony-mcp.md) - [Managing Integration Categories and Regional Settings](https://docs.harmony.io/settings/managing-integration-categories-and-regional-settings.md) - [Login Event Tracking from Identity Providers and Endpoints](https://docs.harmony.io/settings/login-event-tracking-from-identity-providers-and-endpoints.md) - [Quick Actions for IDP and MDM Integrations](https://docs.harmony.io/settings/quick-actions-for-idp-and-mdm-integrations.md) - [IDP Group Sync](https://docs.harmony.io/settings/idp-group-sync.md) ## AI Agents - [Working with AI Agents](https://docs.harmony.io/ai-agents/getting-started/working-with-ai-agents.md) - [Configuring AI Agents](https://docs.harmony.io/ai-agents/getting-started/configuring-ai-agents.md) - [Sending Calendar Invites from Agent Workflows](https://docs.harmony.io/ai-agents/getting-started/sending-calendar-invites-from-agent-workflows.md) - [Service Desk Agent](https://docs.harmony.io/ai-agents/getting-started/service-desk-agent.md) - [Application Access Request](https://docs.harmony.io/ai-agents/software-management/app-access.md): Automated application access requests with approval and provisioning. - [License Expiration Monitoring](https://docs.harmony.io/ai-agents/software-management/license-expiration-monitoring.md): Automated monitoring for software licenses expiring soon. - [Software Compliance Report](https://docs.harmony.io/ai-agents/software-management/software-compliance-report.md): Request managers to acknowledge or reject their direct reports’ application access. Creates a summary ticket with all responses on completion. - [Slack Operations Agent](https://docs.harmony.io/ai-agents/software-management/slack-operations-agent.md) - [Unused Application Monitoring](https://docs.harmony.io/ai-agents/software-management/unused-application-monitoring.md) - [Application Health Check: Discovered Applications](https://docs.harmony.io/ai-agents/software-management/application-health-check-discovered-applications.md) - [Device Recovery](https://docs.harmony.io/ai-agents/access-control/device-recovery.md): Automated device recovery with identity verification and recovery key delivery. - [Password Reset Request](https://docs.harmony.io/ai-agents/access-control/password-reset-request.md): Automated password reset request with identity verification and temporary password delivery. - [IdP MFA Reset](https://docs.harmony.io/ai-agents/access-control/idp-mfa-reset.md): Automated MFA device reset with identity verification and re-enrollment instructions. - [IdP Group Management](https://docs.harmony.io/ai-agents/access-control/idp-group-management.md): Manage group membership with approval - add or remove users from groups. - [Account Unlock](https://docs.harmony.io/ai-agents/access-control/account-unlock.md) - [IdP Account Unlock](https://docs.harmony.io/ai-agents/access-control/idp-account-unlock.md) - [IdP Group Membership Query Blocks](https://docs.harmony.io/ai-agents/access-control/idp-group-membership-query-blocks.md) - [Privileged Access Review Agent](https://docs.harmony.io/ai-agents/access-control/privileged-access-review-agent.md) - [Unauthorized Application Monitoring Agent](https://docs.harmony.io/ai-agents/access-control/unauthorized-application-monitoring-agent.md) - [Device Uptime Monitoring](https://docs.harmony.io/ai-agents/hardware-management/device-uptime-monitoring.md): Automated monitoring for devices with high uptime (haven't restarted). - [Low Storage Monitoring](https://docs.harmony.io/ai-agents/hardware-management/low-storage-monitoring.md): Automated monitoring for devices with critically low storage capacity. - [Asset Provisioning Gap Detection Agents](https://docs.harmony.io/ai-agents/hardware-management/asset-provisioning-gap-detection-agents.md) - [Asset Purchase Agent](https://docs.harmony.io/ai-agents/hardware-management/asset-purchase-agent.md) - [End-of-Life Asset Detection](https://docs.harmony.io/ai-agents/hardware-management/end-of-life-asset-detection.md) - [EDR Status Monitoring](https://docs.harmony.io/ai-agents/hardware-management/edr-status-monitoring.md) - [Inactive Asset Monitoring](https://docs.harmony.io/ai-agents/hardware-management/inactive-asset-monitoring.md) - [Unassigned Assets Agent](https://docs.harmony.io/ai-agents/hardware-management/unassigned-assets-agent.md) - [Asset Acknowledgement Workflow](https://docs.harmony.io/ai-agents/hardware-management/asset-acknowledgement-workflow.md) - [Employee Onboarding](https://docs.harmony.io/ai-agents/employee-lifecycle/employee-onboarding.md): Automated employee onboarding - creates a parent ticket and configurable linked child tickets for new hire preparation. - [Employee Account Termination](https://docs.harmony.io/ai-agents/employee-lifecycle/employee-account-termination.md): Automated employee account termination with approval, identity provider deactivation, and session termination. - [Employee Offboarding](https://docs.harmony.io/ai-agents/employee-lifecycle/employee-offboarding.md) - [Inactive Employees Agent](https://docs.harmony.io/ai-agents/employee-lifecycle/inactive-employees-agent.md) - [Inactive Employees: Agent Monitoring and Asset Management](https://docs.harmony.io/ai-agents/employee-lifecycle/inactive-employees-agent-monitoring-and-asset-management.md) - [HRIS Workflow Blocks](https://docs.harmony.io/ai-agents/employee-lifecycle/hris-workflow-blocks.md) - [Vacation Request Agent](https://docs.harmony.io/ai-agents/employee-lifecycle/vacation-request-agent.md) ## Integrations - [Overview](https://docs.harmony.io/integrations/readme.md): Connect Harmony with your existing tools and workflows - [Slack](https://docs.harmony.io/integrations/collaboration/slack.md) - [Microsoft Teams](https://docs.harmony.io/integrations/collaboration/teams.md) - [Active Directory](https://docs.harmony.io/integrations/identity-provider/active-directory.md): Connect Harmony with your on-premises Active Directory to manage group membership and automate user lifecycle workflows - [Okta](https://docs.harmony.io/integrations/identity-provider/okta.md) - [Microsoft Entra](https://docs.harmony.io/integrations/identity-provider/microsoft-entra.md) - [Google Workspace](https://docs.harmony.io/integrations/identity-provider/google-workspace.md) - [JumpCloud IDP](https://docs.harmony.io/integrations/identity-provider/jumpcloud-idp.md) - [OneLogin](https://docs.harmony.io/integrations/identity-provider/onelogin.md) - [Jira](https://docs.harmony.io/integrations/it-service-management/atlassian.md) - [Jira Service Management](https://docs.harmony.io/integrations/it-service-management/jira-service-management.md): Bi-directionally sync service desk tickets between Jira Service Management and Harmony - [Jira Software](https://docs.harmony.io/integrations/it-service-management/jira-software.md): Export Harmony tickets to Jira Software issues for engineering and dev team handoffs - [ManageEngine ServiceDesk](https://docs.harmony.io/integrations/it-service-management/manage-engine-servicedesk.md) - [SolarWinds](https://docs.harmony.io/integrations/it-service-management/solarwinds.md) - [Zendesk](https://docs.harmony.io/integrations/it-service-management/zendesk.md) - [Greenhouse ATS](https://docs.harmony.io/integrations/it-service-management/greenhouse-ats.md) - [Help Scout](https://docs.harmony.io/integrations/it-service-management/help-scout.md) - [ServiceNow](https://docs.harmony.io/integrations/it-service-management/servicenow.md) - [Siit](https://docs.harmony.io/integrations/it-service-management/siit.md) - [Armis](https://docs.harmony.io/integrations/it-service-management/armis.md) - [PagerDuty](https://docs.harmony.io/integrations/it-operations/pagerduty.md): Page your on-call responder when urgent tickets arrive outside business hours - [BambooHR](https://docs.harmony.io/integrations/hris/bamboohr.md): Automate employee onboarding and offboarding with BambooHR-driven IT provisioning workflows - [Ceridian Dayforce](https://docs.harmony.io/integrations/hris/ceridian-dayforce.md): Sync Dayforce HCM data to automate employee lifecycle and payroll-driven IT workflows - [Greenhouse Onboarding](https://docs.harmony.io/integrations/hris/greenhouse-onboarding.md): Trigger automated IT provisioning in Harmony from Greenhouse Onboarding new hire events - [HiBob](https://docs.harmony.io/integrations/hris/hibob.md): Connect Bob for modern HR management with automated IT provisioning and org chart syncing - [SAP SuccessFactors](https://docs.harmony.io/integrations/hris/sap-successfactors.md): Sync employee data and org structure from SAP SuccessFactors to keep the Harmony directory up to date automatically - [Sage HR](https://docs.harmony.io/integrations/hris/sage-hr.md): Automate SMB HR workflows with Sage HR-powered employee data and time tracking integration - [Shapes](https://docs.harmony.io/integrations/hris/shapes.md): Sync Shapes people data and time off to automate HR-driven IT provisioning and lifecycle workflows - [UKG Pro](https://docs.harmony.io/integrations/hris/ukg-pro.md): Streamline enterprise HR and payroll with UKG Pro-driven IT provisioning and access workflows - [Workday](https://docs.harmony.io/integrations/hris/workday.md): Sync Workday HR events to trigger intelligent IT provisioning and access management - [Namely](https://docs.harmony.io/integrations/hris/namely.md) - [Rippling](https://docs.harmony.io/integrations/hris/rippling.md) - [Apple Business Manager](https://docs.harmony.io/integrations/mdm/apple-business-manager.md) - [Microsoft Intune](https://docs.harmony.io/integrations/mdm/microsoft-intune.md) - [Jamf](https://docs.harmony.io/integrations/mdm/jamf.md) - [JumpCloud MDM](https://docs.harmony.io/integrations/mdm/jumpcloud-mdm.md): Automate cross-platform device management with JumpCloud unified MDM solution - [Iru (Kandji)](https://docs.harmony.io/integrations/mdm/kandji.md) - [ManageEngine MDM](https://docs.harmony.io/integrations/mdm/manage-engine-mdm.md) - [Addigy MDM](https://docs.harmony.io/integrations/mdm/addigy-mdm.md) - [FleetDM](https://docs.harmony.io/integrations/mdm/fleetdm.md) - [NinjaOne (NinjaRMM)](https://docs.harmony.io/integrations/mdm/ninjaone-ninjarmm.md) - [Confluence](https://docs.harmony.io/integrations/knowledge-base/confluence.md): Power Harmony AI with Confluence knowledge to deliver intelligent, context-aware support responses - [Freshservice](https://docs.harmony.io/integrations/knowledge-base/freshservice.md): Enhance Freshservice knowledge base with AI-powered search and automated content retrieval - [Notion](https://docs.harmony.io/integrations/knowledge-base/notion.md): Connect Notion workspaces to enable AI-powered documentation search and automated updates - [SharePoint](https://docs.harmony.io/integrations/knowledge-base/sharepoint.md): Leverage SharePoint content to train Harmony AI and automate document-based workflows - [Simpplr](https://docs.harmony.io/integrations/knowledge-base/simpplr.md): Integrate Simpplr intranet to power AI responses with employee experience insights - [ServiceNow Knowledge Base](https://docs.harmony.io/integrations/knowledge-base/servicenow-knowledge-base.md) - [Workvivo](https://docs.harmony.io/integrations/knowledge-base/workvivo.md) - [CrowdStrike](https://docs.harmony.io/integrations/edr/crowdstrike.md): Automate threat response and endpoint security management with CrowdStrike Falcon integration - [Microsoft Defender for Endpoint](https://docs.harmony.io/integrations/edr/microsoft-defender.md): Enrich Harmony asset records with endpoint security posture, vulnerability findings, and threat alerts from Microsoft Defender - [SentinelOne](https://docs.harmony.io/integrations/edr/sentinelone.md): Integrate SentinelOne for autonomous endpoint protection and AI-driven threat detection - [Adobe](https://docs.harmony.io/integrations/saas-applications/adobe.md): Discover users and track Adobe license assignments across your organization via the Adobe User Management API - [Figma](https://docs.harmony.io/integrations/saas-applications/figma.md): Track Figma sign-in activity and user license types across your organization via the Activity Logs and SCIM APIs - [GitHub](https://docs.harmony.io/integrations/saas-applications/github.md): Automate repository access management and developer onboarding with GitHub integration - [Intercom](https://docs.harmony.io/integrations/saas-applications/intercom.md): Track admin login activity and seat utilization across your Intercom workspace - [JetBrains](https://docs.harmony.io/integrations/saas-applications/jetbrains.md): Discover users and track JetBrains license assignments across your organization - [Jenkins](https://docs.harmony.io/integrations/saas-applications/jenkins.md): Trigger Jenkins CI/CD pipelines and automation jobs directly from Harmony workflows - [Microsoft 365](https://docs.harmony.io/integrations/saas-applications/microsoft-365.md): Discover users, track license assignments, and monitor sign-in activity across your Microsoft 365 tenant - [Mesh Payments](https://docs.harmony.io/integrations/saas-applications/mesh-payments.md): Connect Mesh Payments to sync employee corporate card data and expense information into Harmony - [monday.com](https://docs.harmony.io/integrations/saas-applications/monday.md): Streamline project workflows with monday.com integration for automated task management - [NetSuite](https://docs.harmony.io/integrations/saas-applications/netsuite.md) - [Salesforce](https://docs.harmony.io/integrations/saas-applications/salesforce.md) - [Slack SaaS Application](https://docs.harmony.io/integrations/saas-applications/slack-saas.md) - [Zoom](https://docs.harmony.io/integrations/saas-applications/zoom.md) - [Atlassian (Admin API)](https://docs.harmony.io/integrations/saas-applications/atlassian-admin-api.md) - [Bitbucket](https://docs.harmony.io/integrations/saas-applications/bitbucket.md) - [Cornerstone OnDemand](https://docs.harmony.io/integrations/saas-applications/cornerstone-ondemand.md) - [DocuSign](https://docs.harmony.io/integrations/saas-applications/docusign.md) - [Ironclad](https://docs.harmony.io/integrations/saas-applications/ironclad.md) - [Navan](https://docs.harmony.io/integrations/saas-applications/navan.md) - [TestRail](https://docs.harmony.io/integrations/saas-applications/testrail.md) - [ZipHQ](https://docs.harmony.io/integrations/saas-applications/ziphq.md) - [Looker](https://docs.harmony.io/integrations/saas-applications/looker.md) - [New Relic](https://docs.harmony.io/integrations/saas-applications/new-relic.md): Discover users, track roles and license tiers, and monitor login activity across your New Relic organization - [Miro](https://docs.harmony.io/integrations/saas-applications/miro.md) - [Bring Your Own App](https://docs.harmony.io/integrations/saas-applications/bring-your-own-app.md): Send users and usage data for any application into Harmony with a simple HTTPS API - [Users Data](https://docs.harmony.io/integrations/saas-applications/bring-your-own-app/bring-your-own-app-users.md): Field reference, snapshot semantics, and examples for sending user lists to Harmony - [Usage Data](https://docs.harmony.io/integrations/saas-applications/bring-your-own-app/bring-your-own-app-usage.md): Field reference, deduplication rules, and examples for sending activity data to Harmony - [API Reference](https://docs.harmony.io/integrations/saas-applications/bring-your-own-app/bring-your-own-app-api.md): Endpoints, authentication, limits, error codes, and retry behavior for the Custom Push API - [ChatGPT](https://docs.harmony.io/integrations/ai/chatgpt.md): Discover users, track token consumption, and monitor ChatGPT usage across your organization via the OpenAI Admin API - [Claude](https://docs.harmony.io/integrations/ai/claude.md): Discover users, track token usage, and monitor Claude and Claude Code activity across your organization via the Anthropic Admin API - [Cursor](https://docs.harmony.io/integrations/ai/cursor.md): Discover team members and track per-user usage across your Cursor workspace - [Avoma](https://docs.harmony.io/integrations/ai/avoma.md) - [Torii](https://docs.harmony.io/integrations/software-management/torii.md): Optimize SaaS spend and automate license management with Torii intelligent platform - [Zylo](https://docs.harmony.io/integrations/software-management/zylo.md): Pull application and license data from Zylo to enrich Harmony software inventory with spend, usage, and renewal information - [Workwize](https://docs.harmony.io/integrations/it-assets-management/workwize.md): Automate device procurement and asset management workflows with Workwize integration - [Firstbase](https://docs.harmony.io/integrations/it-assets-management/firstbase.md) - [Cisco Meraki](https://docs.harmony.io/integrations/networking/cisco-meraki.md) - [On-Premises Proxy](https://docs.harmony.io/integrations/networking/on-premises-proxy.md) ## API References - [Introduction](https://docs.harmony.io/api-references/api-documentation/introduction.md): Your guide to building with Harmony autonomous IT platform - [List tickets](https://docs.harmony.io/api-references/tickets/list-tickets.md): Lists tickets with optional filtering and pagination - [Create a new ticket](https://docs.harmony.io/api-references/tickets/create-ticket.md): Creates a new support ticket in the system - [Get a ticket by ID](https://docs.harmony.io/api-references/tickets/get-ticket.md): Retrieve details of a specific ticket - [Update a ticket](https://docs.harmony.io/api-references/tickets/update-ticket.md): Update an existing ticket - [Query tickets with filters](https://docs.harmony.io/api-references/tickets/query-tickets.md): Query tickets with complex filtering including metadata filters - [Bulk update tickets](https://docs.harmony.io/api-references/tickets/bulk-update.md): Update multiple tickets with the same values in a single atomic transaction - [Get ticket activity](https://docs.harmony.io/api-references/tickets/get-activity.md): Get activity log events for a specific ticket - [Get ticket custom fields](https://docs.harmony.io/api-references/tickets/get-custom-fields.md): Get custom field values for a specific ticket - [Set ticket custom fields](https://docs.harmony.io/api-references/tickets/set-custom-fields.md): Set custom field values for a specific ticket ## SSO Setup - [Okta](https://docs.harmony.io/sso-setup/sso-configuration/okta.md): Log in to Okta, go to the admin dashboard, and follow these steps: - [Okta](https://docs.harmony.io/sso-setup/scim-configuration/okta.md): To set up SCIM provisioning on Okta, follow these steps: ## FAQ - [Overview](https://docs.harmony.io/faq/faq/overview.md): Frequently asked questions from our customers - [Getting Started](https://docs.harmony.io/faq/faq/getting-started.md): Common questions about setting up and getting started with Harmony - [AI Agent](https://docs.harmony.io/faq/faq/ai-agent.md): Common questions about Harmony's AI agent behavior, knowledge base, and responses - [Tickets & Service Desk](https://docs.harmony.io/faq/faq/tickets-service-desk.md): Common questions about ticket management, routing, watchers, and desk configuration - [Workflows & Automation](https://docs.harmony.io/faq/faq/workflows-automation.md): Common questions about workflows, automation, and agents in Harmony - [Integrations](https://docs.harmony.io/faq/faq/integrations.md): Common questions about connecting Harmony to Okta, Jira, Microsoft, Dayforce, and other platforms - [User Management & Access](https://docs.harmony.io/faq/faq/user-management.md): Common questions about user provisioning, SSO, permissions, and access control in Harmony - [Devices & Assets](https://docs.harmony.io/faq/faq/devices-assets.md): Common questions about device management and asset tracking in Harmony ## Product Updates - [Product Updates](https://docs.harmony.io/product-updates/readme.md): A full rundown of our latest releases, improvements and fixes in Harmony --- # Agent Instructions This documentation is published with GitBook. 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