Employee Sync: External Status Data

Employee sync in Harmony now includes external status data as part of each synced employee and agent record. When your HR or identity system defines a status for a person - such as active, inactive, on leave, or any custom status your organization uses - that status is carried through into Harmony automatically during sync.

This means each employee and agent record now holds a more complete picture of the person's current state as defined in your connected source system, without requiring any manual cross-referencing between platforms.

What Changed

Previously, synced records reflected core employee attributes but did not include the status information held in your external HR or identity system. You would need to check the source system separately to understand whether a given person was active, inactive, or in another state.

Now, external status data is included as part of the source data payload for every synced employee and agent record. The status value is pulled directly from your connected system and kept in sync alongside the rest of the employee's information.

What This Means for Your Workflows

Because external status data is now part of the synced record, any automations or workflows in Harmony that rely on employee data can reference this richer status context directly. You do not need to reconfigure existing automations or set up additional integrations to take advantage of this.

Some examples of how this can help:

• Access and provisioning workflows - Trigger or modify actions based on whether an employee is active or inactive in your HR system.
• Offboarding automations - Detect status changes such as a transition to inactive or terminated without waiting for manual updates.
• Audit and compliance processes - Cross-reference Harmony records against HR system statuses in one place rather than switching between systems.

Supported Source Systems

External status data is included for any HR or identity system you have connected to Harmony through employee sync. The specific status values available depend on what your source system defines and exposes. Harmony carries those values through as-is, so the terminology and statuses you see on synced records will match what is configured in your external system.

No Additional Configuration Required

This improvement is available automatically. You do not need to update your sync configuration, reconnect your HR or identity system, or modify existing automations to start seeing external status data on synced records. The next sync cycle after this update will begin including the status information on employee and agent records.

If you have automations that you want to update to act on external status values, you can do so at any time through the standard workflow and automation configuration in Harmony.