> For the complete documentation index, see [llms.txt](https://docs.harmony.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.harmony.io/people-management/managing-vip-reporters.md). # Managing VIP Reporters VIP Reporters is a feature that lets you designate specific employees as high-priority ticket reporters. When an employee is marked as a VIP Reporter, their tickets are automatically treated with elevated urgency, and they are visually distinguished throughout the platform so your team always knows to act quickly on their requests. This article explains how to assign and manage VIP Reporter status on the People page. ### What Is a VIP Reporter? A VIP Reporter is an employee whose tickets receive priority treatment. This is useful for employees such as executives, board members, or other individuals whose issues require fast resolution. When an employee has VIP Reporter status: * A **VIP badge** and **diamond icon** appear on their avatar across all tables, dropdowns, and hover tooltips for reporters and assignees, so your team can identify them at a glance. * **Automatic priority** is applied to tickets they submit, ensuring those tickets receive the attention and urgency they deserve from the moment they are created. {% hint style="info" %} VIP Reporter status cannot be assigned to service accounts - only to regular employee profiles. {% endhint %} ### Marking an Employee as a VIP Reporter To designate an employee as a VIP Reporter: 1. Navigate to the **People** page. 2. Locate the employee you want to flag as a VIP Reporter. 3. Open the employee's profile or action menu and click **Mark as VIP Reporter**. The employee is immediately marked as a VIP Reporter. Their avatar will now display the VIP badge and diamond icon wherever they appear throughout the platform. ### Removing VIP Reporter Status If an employee no longer needs VIP treatment, you can remove their status at any time: 1. Navigate to the **People** page. 2. Locate the employee whose VIP Reporter status you want to remove. 3. Open the employee's profile or action menu and click **Remove VIP Reporter** (or the equivalent toggle, depending on your platform version). The VIP badge and diamond icon are removed immediately, and their tickets will no longer receive automatic priority treatment going forward. ### Where VIP Indicators Appear Once an employee is marked as a VIP Reporter, the VIP badge and diamond icon on their avatar are visible in the following places: * **Ticket tables** - Anywhere the employee appears as a reporter or assignee in a list or grid view. * **Dropdowns** - When selecting a reporter or assignee from a dropdown menu. * **Hover tooltips** - When hovering over an employee's avatar or name anywhere in the platform. This consistent visibility ensures your team never misses a VIP ticket, regardless of where they are working in the platform. ### Best Practices * Reserve VIP Reporter status for employees who genuinely require faster response times to avoid diluting the priority signal for your team. * Review your list of VIP Reporters periodically to make sure the designations are still appropriate as your organization changes. * Communicate with your support team about what VIP Reporter status means and the expected response standards, so the visual indicators translate into consistent action. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.harmony.io/people-management/managing-vip-reporters.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.