> For the complete documentation index, see [llms.txt](https://docs.harmony.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.harmony.io/settings.md).

# Settings

- [Managing Service Desks and Teams](https://docs.harmony.io/settings/managing-service-desks-and-teams.md): Learn how to create and manage service desks, add teams, configure members and roles, set working hours, and adjust desk settings.
- [Configuring Automation and SLA](https://docs.harmony.io/settings/configuring-automation-and-sla.md): Learn how to configure desk automation (assignment, status, auto-close, surveys) and SLA policies for response and resolution targets.
- [Managing Ticket Settings](https://docs.harmony.io/settings/managing-ticket-settings.md): Learn how to manage custom fields, tags, canned responses, and ticket configuration for your service desk.
- [Managing User Management](https://docs.harmony.io/settings/managing-user-management.md): Learn how to manage users, groups, and roles for your organization.
- [Managing Notification Channels](https://docs.harmony.io/settings/managing-notification-channels.md): Configure where notifications are sent (Slack, Teams, Email) for desk tickets, AI agent events, and asset alerts.
- [Configuring Asset Management](https://docs.harmony.io/settings/configuring-asset-management.md): Learn how to configure EOL policies, low stock alerts, discovery policies, and asset notifications.
- [Managing Knowledge Base](https://docs.harmony.io/settings/managing-knowledge-base.md): Learn how to configure the Knowledge Base (sources, articles, permissions) for AI agents and search.
- [Understanding Integrations](https://docs.harmony.io/settings/understanding-integrations.md): Learn how Harmony integrations work, how to view and connect them, and how OAuth authentication enables secure connections to third-party systems.
- [Connecting and Managing Integrations](https://docs.harmony.io/settings/connecting-and-managing-integrations.md): Learn how to connect, configure, and manage Harmony integrations-including multi-instance integrations and disconnecting.
- [Configuring Integration Sync and Credentials](https://docs.harmony.io/settings/configuring-integration-sync-and-credentials.md): Learn how to configure bidirectional sync, update integration credentials, and manage credential security.
- [Configuring Application Health Notifications](https://docs.harmony.io/settings/configuring-application-health-notifications.md)
- [Broadcasting and Sending Company-Wide Announcements](https://docs.harmony.io/settings/broadcasting-and-sending-company-wide-announcements.md)
- [Configuring Email Domains and DKIM Verification](https://docs.harmony.io/settings/configuring-email-domains-and-dkim-verification.md)
- [Configuring the Service Desk Agent](https://docs.harmony.io/settings/configuring-the-service-desk-agent.md)
- [Configuring Welcome Notifications for SCIM-Provisioned Users](https://docs.harmony.io/settings/configuring-welcome-notifications-for-scim-provisioned-users.md)
- [Customizing the Self-Service Portal and AI Bot Branding](https://docs.harmony.io/settings/customizing-the-self-service-portal-and-ai-bot-branding.md)
- [Managing API Access Keys](https://docs.harmony.io/settings/managing-api-access-keys.md)
- [Managing Custom Fields](https://docs.harmony.io/settings/managing-custom-fields.md)
- [Managing Secrets and Credentials](https://docs.harmony.io/settings/managing-secrets-and-credentials.md)
- [Streaming Audit Logs via Webhook](https://docs.harmony.io/settings/streaming-audit-logs-via-webhook.md)
- [Configuring Service Catalog Forms and Fields](https://docs.harmony.io/settings/configuring-service-catalog-forms-and-fields.md)
- [Managing the Service Catalog](https://docs.harmony.io/settings/managing-the-service-catalog.md)
- [Custom Subdomains and Branded URLs](https://docs.harmony.io/settings/custom-subdomains-and-branded-urls.md)
- [Connecting Harmony MCP](https://docs.harmony.io/settings/connecting-harmony-mcp.md)
- [Managing Integration Categories and Regional Settings](https://docs.harmony.io/settings/managing-integration-categories-and-regional-settings.md)
- [Login Event Tracking from Identity Providers and Endpoints](https://docs.harmony.io/settings/login-event-tracking-from-identity-providers-and-endpoints.md)
- [Quick Actions for IDP and MDM Integrations](https://docs.harmony.io/settings/quick-actions-for-idp-and-mdm-integrations.md)
- [IDP Group Sync](https://docs.harmony.io/settings/idp-group-sync.md)


---

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