Configuring Welcome Notifications for SCIM-Provisioned Users

When you provision users in Harmony through SCIM (via identity providers such as Okta, Microsoft Entra, or similar), those users can now receive a welcome notification automatically - no manual outreach required. Within approximately 60 seconds of being provisioned, each new user gets a welcome message delivered through your chosen channel.

This feature is managed from Settings → General and gives you full control over whether notifications are sent and what they say.

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How it works

When an IT admin adds a user through their identity provider, Harmony detects the new SCIM-provisioned account and triggers a welcome notification on your behalf. The notification is delivered within approximately 60 seconds of provisioning completing.

Welcome notifications can be delivered through any of the following channels:

• Email
• Slack
• Microsoft Teams

The delivery channel reflects the integrations you have active in your Harmony workspace.

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Enabling or disabling welcome notifications

By default, you can turn this feature on or off at any time from the General settings page.

1. Go to Settings → General.
2. Locate the Welcome Notifications section.
3. Toggle the feature on or off using the enable/disable control.

Changes take effect immediately. Users who are provisioned after you disable the feature will not receive a welcome notification until you re-enable it.

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Customizing the welcome message

You can tailor the subject line and body of the welcome message to match your organization's tone and onboarding needs.

1. Go to Settings → General.
2. Locate the Welcome Notifications section.
3. Click the message customization area to edit:

   • Subject - the subject line displayed in email notifications or the heading shown in Slack and Teams messages.
   • Body - the main content of the welcome message. You can include instructions, links to onboarding resources, or any other information new users need on day one.
4. Save your changes.

Any users provisioned after you save will receive the updated message.

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Considerations

• Welcome notifications are triggered only for users provisioned through SCIM. Users added manually through the Harmony admin console are not affected by this setting.
• If a user is deprovisioned and later re-provisioned, the welcome notification is sent again.
• Make sure your Slack or Microsoft Teams integration is connected and healthy before relying on those channels for delivery. If the integration is disconnected at the time of provisioning, the notification may not be delivered.
• Review your welcome message content periodically to ensure links and instructions stay current.